bostonscally.comReviews of bostonscally.com

I ordered the Black Rose cap for my boyfriend mid November 2022 as a Christmas gift. When he opened the box, the cap was too small. I tried to do an exchange on Christmas Day & the system wouldn’t let me. I received an automated reply back saying the holiday period started 5 days after my order.

Ordered a hat prior to Christmas the size chart was followed however the hat arrived and was extremely too big by inches. So now I’ve lost the discount code because you can’t get it applied to a replacement and a refund you lose 20% so after multiple emails with no reply but 2 or 3 a day about how the people of Boston are scrappers and proud, I used my gift card to repurchase praying the hat that would be to small will fit. Thankfully it did and through some creative purchasing to make it worth my wild the hats arrived (no combining discounts is never mentioned) and they fit. I am done with this company and can now stop their 2 to 4 emails a day. They may sit in an office in MA but they have no tie to Boston other than that. The quality is not the best crooked stitching, uneven pieces, and the made in PRC tag under the size (people’s Republic of China), you will find this hidden after the “designed in the USA”. Don’t expect much of any help with their email only customer service. OH and the oh so proud scrapper people of Boston ship from Hanover PA. I bought the same hat at less than half price and equal quality off of Amazon.

I placed the order and within the same day I received a email from Mike thanking me and letting me know that I could contact him or there team anytime. They kept in contact and are amazing. I received my cap fits perfectly I love it and will definitely order again soon.

Poor customer service and exchange policy! I ordered a hat on November 15 for a Christmas gift. Unfortunately, it was too large (even though we did measure and go off their sizing chart). I emailed Christmas evening asking to do an even exchange for a smaller size and received an automated sounding response stating that their holiday return policy began on November 24 (nine days after my purchase), and otherwise, they only allow 30 days to return/exchange. I replied that I only wanted to even exchange, this was a Christmas gift, most stores will extend their holiday/return policy and this is not good business. Once again, I received the exact same automated type message stating their return policy. I emailed again stating I need to speak with someone, not to keep getting the exact same message about their “return policy”and they responded with “Sorry, but we need to stick to our 30 day return policy, but we can hook you up with a coupon code for future use”! Now we are stuck with a hat that is too large for anyone we know and I would never purchase from them again so they can keep their coupon code!

Absolutely love this company and the owners. I had the pleasure of meeting the owners! Down to earth and genuine. Highly recommend their company and scallys! I own 6! I recommend the 8 panel for big guys but also love the Peaky and the Sunday!

Sorry for the length, but it’s well worth the 1.5min it takes to read; I got 2 new caps from BOSTON SCALLY for Christmas, I realized they were too big, I immediately emailed them with the information and asked to exchange for a smaller size, surprisingly I got an answer on Christmas Eve evening! However that would be the last sign of great customer service. The individual who was responding said I could not exchange them because they were bought on 11/8/22 and not within their Xmas purchasing period of 11/26-12/25. My mother has always been one to shop early. But because I have no control over when a gift is purchased, I now have two caps (currently in production / for sale) that I cannot wear. Like I said, I’m already (was) a customer but like my most recent email said, I’ll be happy to share my experience with the company, I am a first responder and veteran, which at least in my neck of the woods is a large customer base. Besides the horribly policy, the product has phenomenal quality. Great quality is often overshadowed by horrible service. Fingers crossed they make this right.

Horrible customer service. I ordered a hat that was blue on their website, but the hat they sent was grey. I sent them 2 pics, one of their website showing that the color was blue, and the grey hat I got, but they still said "they believe the hat they displayed on their website is grey. Not sure if they are color blind or what

I first saw Boston Scally on TikTok as a short. I took a quick cruise through the site and it was the “SHOWMEN” that got me. The quality and craftsmanship of these scally wags are top notch. Their website is easy to maneuver. Although choosing from the many quality caps proved to be the most difficult. Would I recommend them to a family or friend, “yes” would I purchase from them again, “ HELL YAH!” Oh BTW these make great gifts for all occasions, just saying.