bostonscally.comReviews of bostonscally.com

I have purchased 16 caps from Boston Scally and have never had a poor transaction. I double check sizes prior to ordering. Product quality is exceptional. Style selection is vast, with many limited unique themes. My qualms with the company are that they are an American front, but hats are made in China. I prefer to support local. Limited release sales are plagued by scalpers buying out products and reselling on auction and private sale platforms for 10× profit. Boston Scally claims to model Fan First loyalty. Their web pages are heavily censored, with many long time customers noting that the company doesn't listen to their concerns. I've lost faith in the illusion of a company that cares about customer service. Many on their Insider profile agree that the company is thriving on the FOMO (fear of missing out) sales model. To summarize, I wholeheartedly feel that the product quality is worth the cost, but long time supporters are not valued by the company.

I purchased the Birdie, the Southie, and the Repel single panel hats I like the shape and look of the hats but, ... The Boston Scally website is not providing all of the information on their hats. I found out that when they say the Southie is a wool/poly blend it should say poly/wool blend as my cap was only 10% wool (same with my 15% cotton/85% poly Birdie hat). I didn't want polyester hats (except the Repel which was 100% polyester as advertised for rainy day wear) Three hats, same size, three different fits: the Repel was too big, the Birdie was a little small but will work, and the Southie actually fits well. One last frustration: they are made in China (PRC on the label). I probably won't return them because I would have to pay shipping and a re-stocking fee. Going back to Hanna Hats of Ireland in the future.

I ordered a scally and had to find out how long it was going to take, to ship. That made them move. Then they told me my order shipped, when it had not. I received my order and the scally is not bad... I just wish that big iron on patch wasn't in it... It's going to make the hat hot, and I can feel it... The patch is an unnecessary advertisement... If I could remove it without damaging the cap, I certainly would...

Thought I was getting a quality product and when I opened the box I was sadly mistaken. The three hats I ordered were really low quality like $5 Amazon hats. Turns out they are 90-85% polyester and only 10-15% wool! They claim they are wool hats!! What a scam. These hats are also made in CHINA… they try and hide it has made in PRC. Their company is BOSTON SCALLY CO. Yet there’s nothing Boston about them! There is no shop in Boston, the owners aren’t from Boston, they’re not made in Boston and they don’t even originate from Boston the hat themselves. This company is a sham. These hats are at best costing $5 each and they’re selling them for $50 or more. Loose threads, uneven seems, inaccurate sizing etc.. Avoid this hat brand. The only good thing about them is the pictures on the website. Once you get the hat in person it’s a whole different story.

Don't expect to get your items on time, or expect a prompt response. My order was placed on the 20th. I reached out on the 25th, inquiring about the status because, according to their "FAQs" section on their site, items in stock ship within 24-48 hours. It had already been that long, and I paid for expedited shipping. As the items were supposed to be a gift. I apologized for being a pest and explained that it was a birthday present for my husband and to please let me know if it was not going to arrive by the 27th so that I may make different arrangements. I'm not unreasonable, truly, I'm not. I'd completely understand if it was a major Holiday rush or something, but it's not. No inclement weather, no reason for this type of delay. On the 27th - Two days after my inquiry, I got a response from them. (Copy & Pasted Below) "On Fri, May 27, 2022, at 03:45 PM, Boston Scally wrote: Thanks for reaching out! Your order is currently processing and will be shipping very soon! I've included the information below so you can track it right to your door. The mail carrier does estimate express shipping as 3-5 business days after our processing time. We find most orders arrive before the estimated delivery date they provide. Any delivery date you are provided by the mail carrier is an estimate and not a guaranteed time of arrival. We are sure your order will be with ya soon. Hope this helps!" Not only has it not shipped, but they responded two days later with, pretty much, NO Status update, because it's STILL in processing! Then, they have the audacity to say "I hope this helps"! NO, This does NOT Help, not in the slightest.

I never had a problem so far with the service and delivery is always pretty fast. My problem is with my second hat. It's totally off center. If the stitching isn't centered then no matter how you wear it it looks crooked on your head. The price you pay... The cap should be perfect. I have 2. Will look elsewhere