BoostinfiniteReviews of boostinfinite.com

Really bad service calls always drop and data never works stay away!!!! had service for less than 30 days and they will not refund me even though it says on website try for 30 days for full refund Total scam

Horrible scam of a company. I was approved for a I phone and my card charged. The next day I was sent an email saying there was an issue with my order and I needed to call them or it would be cancelled. After 30 minutes I was told I didn't qualify at this time. My card has been charged and I was told a refund ticket would be charged. I called back another person said they didn't see the charge. This company is a scam. Do not use!

I only connect to Wi-Fi when I am home, it will not allow me to connect to Wi-FI anywhere else. I bought a brand new phone hoping that would solve the problem, but this new phone is worse than my old phone. The screen gets blurry, it will not swipe and the volume changes without me doing anything. I wish Republic Wireless did not sell out.

I am typing this as I have just been put on hold for the 6th time by Boost infinitie. I left AT&T because I thought I would save some money with Boost's. Big mistake. I bought a Samsung A25 which I like very much but the problem is with boost infinite's network. The phone will only call out once in awhile no matter if I'm at home, the gym, or the store. Friends and family have emailed me saying they tried to call but can't get through. I have only been a customer for 30 days and have now been on line with their tech dept five times. They have not been able to help. I have a sim card transferred from my old phone so I know that's good. Getting a transfer pin out takes forever even after waiting forever for them to answer. Anyway going back to AT&T where I know i can receive calls. Boost Infinite was terrible for me.

I hate this phone service. It always says no network. Drops phone calls all the time. This phone service 100% sucks I am going to go back to another provider. I don't recommend you are going to be very disappointed. It's that bad when I was talking to a representative it dropped three times during the phone conversation. What good is a phone when you can't use it

First let me say that the customer service reps at Boost Infinite couldn't be nicer. Of course the call is probably recorded so they have to be. The flaw lies with their antiquated system. It took me two weeks to move my plan from Consumer Cellular. Each transaction took a minimum of four hours. Most involved long waiting times as reprentatives transfered me over a d over. Items were shipped to incorrect addresses. It's too exhausting to go into detail but here's my biggest complaint. None of the reps transfer information or even write it down as far as I can tell. Each transfer results in you having to provide your name, address, phone number, pin number, even your social security number (you know, for security purposes). It's just down right maddening. There is absolutely no reason this stuff can't be done online.

I was approved yesterday for a new plan which comes with a new phone. They did a credit check and everything came back good. There was no deposit, and no finance charge for the phone. Then this morning, I got an email from them saying my order was canceled. After waiting on hold for over 30 minutes, they finally got a response. They said the system canceled my order. When I asked why, they said they couldn't tell me. The person told me to have a good day and hung up on me. I deserve a better response, other than the system canceled my order. I went to call back and speak to someone else, and they had blocked me! This is ridiculous! I have Boost One right now, and now I'm going back to Cricket! I've been with boost for over 5 years, perfect payer and never had any real complaints about the service... until today! I'm done with Dish Network and Boost Mobile!!!

If you’re looking for a new phone/carrier I would not recommend going with Boost Infinite, ESPECIALLY do not go with their “Infinite Access” plan. You will get locked into an expensive three year lease/contract promising you a new phone (that will renew every year unless you decide not to upgrade!) with “fast 5G data” and then they give you the worst service you could imagine and a customer support team that actually does respond quite quickly but is mostly useless when it comes to actually solving problems (with them usually just telling you to reset your network settings or wait 30 seconds and reset your phone which does absolutely nothing.) “Infinite Access” feels more like Limited Access. I’ve had issues with phone calls, my voicemail didn’t work for EIGHT months (and I am still not setting it up since the service is so bad I don’t usually get phone calls anyway), the data rarely works very well, the billing was totally screwed up for months, the initial activation experience was worse than it was with any other carrier (I’ve had service with AT&T, T-Mobile, Verizon, TracFone, Straight Talk, and Simple Mobile...) and I waited several months to call support again just to find out that they are still just as bad as the people I initially talked to that most likely got laid off right after I signed up. To add insult to injury they have been playing ads on national television showing off their “smart network switching” feature that only exists in like 18 states and is mostly only in big cities.. I knew it was still sort of a “beta” thing back when I signed up and I was really hoping things would get better but with my experience over the past year I would never recommend this MVNO/carrier to anyone, beta or not. I switched from T-Mobile expecting something better but instead I got forced onto the same network except my service is now deprioritized to the point where I struggle to load basic web pages like Google or watch YouTube videos at anything higher than 240p.