BoostinfiniteReviews of boostinfinite.com

International plan is a scam…. Not reliable and too expensive. I was traveling in Europe and it said I had used the maximum amount of data and could not add anymore. So I was stuck without any data and since the phone was locked, could not even add a SIM card. I bought the phone outright so that I could use Airalo. And there is no way to speak to a live person…terrible company! Don’t even try them, no matter what a good deal that you think you are getting…

RUN FOR THE HILLS! I would give this negative stars if I could. They are bait and switch. They DO NOT have good coverage at all ANYWHERE. I’m in a capital city and the coverage is terrible. 100% packet loss latency if 1,700+ ms, 0.6Mbps download and 0.3Mbps upload. They DO NOT honor their “money back guarantee” refund when you buy from the Boost Infinite store on Amazon. They make it seem like you can switch from carrier “partner” tower to tower and you cannot! You are locked to whatever carrier “partner” they assign you to. I’m stuck on the Dish Network (who owns Boost Infinite) carrier. There is only less than 10% coverage in my city and almost zero coverage between my city of over 2M people and another major city with over 4M people. I get zero coverage inside buildings in this second city! Ridiculous. They have billing practices that are inconsistent and not transparent. You are not credited correctly for their part of the phone purchase! Hello FTC! You also pay for taxes and fees that they state in the contract are covered. They are in breach of their own contract. I have been on the “xxxxxx LTE” network and no one will even admit it exists and have been called a liar! I have screen shots to prove it! I have been using the FCC Speed Test app to report them with Challenges. I recommend everyone do the same to call them out and hold them accountable. The FCC will get to the bottom of it! They are lying about their coverage map! I am looking into a bait and switch class action suit. If you have the ability reach out to join or start your own! BAIT AND SWITCH! RETAIL FRAUD! WHAT YOU GET IS NOT WHAT THEY ARE ADVERTISING!! Their employees don’t know anything! THEY Don’t know who owns them! Where the corporate offices are! Don’t know who the CEO is! Don’t know if any formal complaint process! Don’t know their own policies! Their “Corporate Escalations” manager is a joke! Rude and very unhelpful! This company is headed for bankruptcy if you look at their quarterly losses! Don’t get entangled! Join the Reddit BoostInfiniteSucks subreddit! Worst mistake I EVER MADE!

I am an existing customer for about 2 months now. The customer service is pretty good. They're helpful and the response time is good. The phone I got through them is solid and I really enjoy this phone. My problem is the service is horrific. Every call is dropped. When I do get a call it mutes the conversation for atleast 30 seconds every 1-2 minutes. Constantly loses signal. I really hope they resolve these issues. I'm stuck for 3yrs or till I pay the phone off which ever comes first. Please fix because at this rate I will return to metro pcs

If I could give zero stars I would. I placed an order with Boost Infinite twice for 4 new phones and lines. And twice the order was cancelled with ZERO explanation as to why. I was only told that I was "not eligible" for service. Mind you my credit score is over 750, so it's certainly not a credit worthiness issue. Don't bother trying to setup service with these jokers. It would be a complete waste of hours of your time.

TERRIBLE! Signed up and paid on 7-9-2024, next day, got an email to call them immediately. Called and they said they are not able to complete the order, no reason, said they wouldn't even give a reason by mail. Over $200 won't be refunded for 7-10 business days. SCAM!!!!!

Absolutely terrible phone coverage and service. Run away.

where to start, the service was good for the first year then suddenly we start getting txt messages that we used all of our 30gbs in the fist 4 days of the month which is impossible and at first they agreed and said theres a tech issue on their side well six months pass with the same thing happening and calls start to be dropped and txts aren't sent or received , voice mail comes,a day late if at all! They would keep me on the line for 2 hrs trying to tell me everything is normal on their end and do everything so that I wouldn't talk to a manager. I finally did get to one who was very sympathetic and agreed to give months free in compensation but the things got worse and they wouldn't let me talk to a manager again. so that was it, I called to get my port out pin and they start by saying thanks for being a loyal customer for a year and a half then I said I wanted a port out pin to which he asked why and I told him because I wasnt getting the service that I payed for and he had the nerve to offer me a discount for 3 months!! I'm gone from them! stay away!!!

Ported from ATT to Boost Infinite in Oct 2023. Service has improved since then. Def had growing pains but solid choice for me. Only gripe is there are certain features it still hasn’t implemented on the app that are basic for the other carriers. Word of advice, please research before considering boost and see what’s available in your area do not blame boost when everything is literally online.