KevKev
I've been screwed by Boost Infinite!
Negative thing about Boost Infinite is that they have no stores. I signed up for service on 05/13 and got my new phone on 05/16. That is the only good thing that has happened with Boost Infinite. The phone was broken, would not charge. Called that afternoon and spoke to customer service who told me that I needed to call Motorola because that was the brand. I called Motorola and they told me that Boost should be dealing with the situation. Called Boost back. They told me that I would have to buy a new phone on my own and they will send me a label to send the broken phone back in. I was told definitely that Boost Infinite does not replace phones that are sent out broken. I called back a few hours later to confirm the information and was told that the information was wrong and that Boost will first have to make sure I did not break the phone. They told me that a new phone would be sent out by the end of the day and I will have it before the end of the week. Received an e-mail from Boost Infinite that they have denied my claim and they would do nothing. I called Boost Infinite the next morning 05/17 who told me that a replacement phone was sent out 35 minutes ago and that they do not know why I received that e-mail. I called that afternoon to get the tracking information on the phone and was told that no phone was sent out even though I was told that morning that it did. They said that they would create a "ticket." and have it worked on. I called the following morning and ws told that no phone was sent out, I asked to speak with management and was told that it was impossible because the Boost system was hacked. I asked to leave a message to have management contact me but they told me that that was impossible and that no management was available. The customer service told me that he was in Mexico City and there were no Management there. I called back this afternoon 05/18 and was told that the replacement phone was approved and that it has not been sent out yet and that it could take up to 5 days to send it and then there will be the shipping time so the whole process from now could take 7-10 days. During this time Boost charged me for the phone. I was told that I will get the phone when I get the phone and that's it. Other Companies have the same plans and phones that cost the same or cheaper and have stores that you can go into when there is a problem. I have been on the phone for over 5 hours with Boost Infinite and have received absolutely no resolution to my problem and I am out money that I paid for a broken phone.