BoostinfiniteReviews of boostinfinite.com

Migrated from Republic wireless to Boost Infinte. Worst ever. Have been trying for 3 weeks to get service fixed. Had a number of tickets opened, ended up with 4 sim cards two came the same day. I was finally told today, after being told I was put on the wrong network, that they would have to open a new account and run my credit again. It would take a few days. So, I said enough is enough and opened a new account with another carrier. I then had to contact Boost to get a pin number to leave. That was an ordeal in itself.

I have not had any phone service for 8 days and counting. This phone service is the worst because I am unable to make a simple phone call or send a text. No data access. Opened a ticket to get the service working and Nothing. My phone is nothing more than a paperweight. No service at all. I asked for a supervisor to call me and nothing , no call back , no updates as to when my phone would be operational, I am just told that they are working on it. Absolutely horrible experience. I have filed a complaint with the FCC and would urge all of those affected with this issue to file one too. very simple, just go to FCC website, takes 2 minutes to fill out the form.

As soon as I set up an account with them I had issues. No way to call or text people for two weeks and no one could tell me why or when the issue would be fixed. Bought a phone through them and wouldn't give me a proper reason as to why I couldn't return it even though it was within their requirements. Absolutely no help and no one would give me a straight answer for any of my questions.

Worst company ever?! Every time I call mind u been like 30 + times since July when I started No-one can get there stories str8 they don’t know what there doing added my daughter to my plan she wanted to keep her # after 10 calls later she ended up getting a new # they some how Added extra lines to my plan after 20 more calls and over 2hours on the phone they finally close all the other lines and only credit me 25 then I had to report my phone stolen which legit was reported it on the 9th here it is the 13th kept telling me it was free and phone was in route still yet never got it long story short they sent me a SIM card not a phone now I’m awaiting a ticket that was placed explain to me why I’m waiting on a ticket for a simple replacement phone meanwhile they still took my money for the bill I was already WAY over charged for and am completely phone less?! If I don’t have my phone by Friday I’m canceling service and reporting em to the better business bureau

Don't understand the negative reviews. My experience with BoostInfinite has been a major leap forward since AT&T. I suspect the majority of the alleged issues are on the consumer side. I have had far better service across the board including coverage area and speed and at a great price since February 2023. I gave them a 2 week test run with a new number and they passed with flying colors. Then I canceled that new account, signed up with a new one and ported my number from AT&T. It did take a few hours for AT&T to release the number though. We have never looked back.

4 hour port in time after saying it was gonna be 5 minutes. Customer service was there but didn’t have a clue how to fix it, charged my card 3 times (0 dollars), nothing worked was without phone for 4 hours. Ridiculous, don’t waste your time. If it’s too good to be true, it probably is. Go with visible by Verizon, It took 2 minutes from starting the process to finishing, and only cost 45 for best plan. Boost didn’t even know iPhone 14s didn’t have SIM cards in the USA. GET IT TOGETHER.

I would give Boost infinite a 0 if I could.My number was transferred over from Republic wireless on 9/1. I have not had service since. I have lost count on how many people I have talked to. Everyone has been polite and I feel like they all want to be helpful, but the costumer service people I have spoken with are all waiting for "the people who know about the issue" to fix the problem. I finally gave up waiting for them to fix the known issues. My Mint SIM card should arrive in a few days and I will be taking my business elsewhere. My suggestion call boost get the account number and pin you need and go somewhere else. This is the only way for you to get a working phone.

The comments you see here are true. I have as well been on the phone 6 days in a row trying to get my phone transferred over. Boost Infinite seem incapable of resolving any technical issues arising from the transition from Republic Wireless. I strongly recommend everyone to avoid Boost Infinite!