BoostinfiniteReviews of boostinfinite.com

Terrible customer service. Absolutely awful. When the service works it's ok, but really slow if you are coming from something like T-Mobile. Problem is when it's not working their support is "reboot your phone and try again", of that didn't work, let's try one of the other 3 phones you already said didn't work.

This company is incompetent! They have agents that are not properly trained and cannot connect you to a phone technician to fix your connection. My brand new iPhone 14 that I ordered through them has not been working all week. The phone is saying it needs a new sim, mind you the phone is ESIM only. Stay away from this company. I will be filing a class action lawsuit. I’m sure there are thousands with the same issue.

Customer support is exceptionally poor. They don't understand their own service. They tried double charging me for my service. There's a big lag with voice and data is very spotty. They are absolute garbage.

Worst costumer service

The support is horrible! My wife's phone was set up and working within an hour of starting the service including porting over her phone number from Consumer Cellular. My phone did not work even though Boost said it was compatible to their system. I spoke with over 15 tech support people over two weeks. There were inconsistencies in how to fix the problem. For example, one told me to go to a Boost Mobile store and get a new sim card. She said the IMEI number was wrong and it couldn't be changed. When I got to the store they said they do not have any Boost Infinite sim cards. I called back and they sent me a new sim card. It did not fix the problem. I was also told that the IMEI could be changed. This used up five days. On one call the tech person said she identified the problem and could fix it but she needed me to tell her the date and amount of my last payment as a security question. I said I had not made a payment yet because we had just opened the account. I asked if there was another security question she could ask me and she said no. I was able to open a chat on the Boost website and get the information that included the balance due and that there was no payment yet. (To get this information I provided security information the tech person already had.) When I tried to tell her the information she had ended the call. This call had taken 90 minutes. There are many other examples of this incompetence. Of the 15 tech people, only 2 could speak English as a first language. The rest struggled with understanding questions, did not answer questions when they finally understood them, and overall did not know what they were doing except for a few basic processes. At the end of the frustration I was told that I needed to buy a new phone. I got one on Amazon and it seems to be working OK. If you go with Boost Infinite be prepared for a lot of frustration if you have any issues outside of basic setup.

I cancelled my service with Boost Infinite three months ago and they continue to take the money out of my account. I called and they said they can't do anything about it and it will eventually be taken care of. They would not allow me to speak with billing or anyone else.

I haven't had this service for six months, and they have already pulled a fast one on me. If you get this service do not port over your number. I wanted to port over my number from Boost mobile and they couldn't, so I had to get a new number which wasn't an issue. Three months later my old number ports over without my knowledge and my bill goes from $26 to $80. They never contacted me informing me that the number was now available. They just added the line in the middle of the month and tacked of fees. When I called them about it all I got was "I'm sorry, there is nothing we can do". They waited three months to port a number I no longer wanted and made me pay for it. UPDATE: After being told by the Boost Infinite customer rep that she was the highest person I could talk to about my issue (which I knew she was lying). I found out the Dish owns the company and contacted them. I sent a nice email explaining my issue and about a week and a half later I received an email back. The email explained what happen and I was issued a credit in the total amount. I also tweeted about my experience as well.

Signed up in January. Service was great price was fanomial. However, in May my service abruptly stopped. I spoke in chat with a customer service who tried to tell me all my data had been used, I had 2 minutes of talk time left and 14 texts. I ask him how was this possible if I had unlimited he seemed confused and said some would call me back to resolve the issue. That never happened. I wanted two hours after the alloted callback time and called Boost Infinite. After over an hour on the phone. I was advised my service was disconnected due to a billing error and it could take 24 to 72 hours for my service to be restored. This is way too long without service, and thet refused to escalate the issue. I ported my number over to visible after this. Boost Infinite has a lot of work to do with custome service.