BoostinfiniteReviews of boostinfinite.com

BEWARE BEWARE!!!!!! They’re cheap for a reason - STAY AWAY I got a new phone, but they can’t activate it. I’m on my 3rd day and counting, no ETA in sight. That’s not the issue, the issue is they’re KNOWINGLY selling phones that can’t be activated (google it, you’ll see what I mean). They said i have 2 options: wait, or leave. I’ve seen reviews of people waiting over a week to activate a phone they paid for? Great service! You really do get what you pay for, it never fails

Last Friday the 13th of Oct. I called boost infinite and joined their service for the iPhone promotion. I ordered an apple 15 promax phone with 1tb memory in natural titanium. Today oct. 18th I received the wrong phone, they sent iPhone 15 plus 512gb in black. Received around 11:45 immediately called boost infinite and advised them of the issue. I was advised their is no procedure for an exchange, and a return would take 48 hours for a label RMA AND a 3 to 4 week wait for a refund. EXCHANGE EVEN AT THE ERROR OF BOOST INFINITE IS IMPOSSIBLE. My opinion is that rule is wrong and it adds the burden of waiting another month for a new phone. Good thing I waited to receive the phone before Porting my #. I will be posting this review on Google. Don't want anybody else going through this issue.

Image this, you plan a great vacation to Cabo. You call Boost infinite to make sure your cover in that area. They say yes. Great off you go. The moment you land take phone off airplane mode. WTH it back to saying Hello in all those languages. Then you fellow the steps like you did the day it came in the mail. Only to be stuck at "SIM NOT SUPPORTED" But hey its Cabo so beachful. But you cannot take photos your phone is blank. Let loved ones know you made it safely! No can do. 7 fun days later you're home. Been on the phone with everyone but the CEO. Apple store says it is the carrier. Tomorrow will be my 9th day without my phone,10/17/23. But let's end with some humor. Got and email saying that I am pass due on my Bill by a few days. Hey, Boost finite, I pay with the app that's on the phone that I cant! get into. Anyone knows how to help me please email me at henryscott 314 yahoo I would tell you to call but funny story that's not so funny...

Boost Infinite is an internet scam! I ordered two new iPhones from Boost Infinite and for six weeks I have been without service. They have a "known issue" but are unable to resolve it at this time. A number of people have complained that Boost Infinite has been unable to port their current number. I am one of these people. Nobody is in charge as the whole business is in the "clouds". Nineteen customer service reps have put me through the same steps, but their "tech" people don't work on weekends. If you have a tech problem, or if you wish to discontinue service or return a faulty phone, where do you send it? They don't have a physical address. Dish Network makes clear they are separate Boost Infinite. Boost Mobile makes it clear they are separate from Boost Infinite. The customer service reps at Boost Infinite make it real clear even they don't know who to contact beyond the "back office". Six weeks without service and still no resolution.

Ordered a phone from them and a SIM card for a 2nd line. Only received the SIM card in the box. They say they sent the phone, but I have no idea where they sent it. They are still charging me every month for a phone that I never got and was never activated 🙄

Be away, poor customer service, spent all day with them, for nothing. Do not waste your time with this garbage. Go with big providers. They only know how to sell their product, when you need help for anything always sad the system is down for now , or wasting you time and then they tell you we will working on your issue within 4 days. Be away new clients

.My usal company, Republic, transferred me to Boost. Boost turned me off and lost my number. So I called and spent 3.5 hors talking to 10 people. Finally someone put in a request for I.T. to address this. 3 days later, I am still without a phone. Terrible customer service!!!!! I would recommend you steer clear of this company.

Switch to Boost Infinite from T-MOBILE in February (7 1/2 months). A couple of small hiccups at first but nothing major. Worked well until a month ago when I started getting messages on my phone saying, "no sim card". A few hours to a day later everything worked fine. Fast forward to 10 days ago and the sim card didn't work at all. I contacted Boost Infinite via chat regarding this and explained to me rep that I needed a new sim card ASAP as I was having surgery in a few days and needed to have communications open. Told the card would arrive no later than the day before my surgery. Didn't happen. Luckily I was able to get the card to work for a couple hours the day before my surgery. The new card arrived while I was in the hospital. Too late. Old card continued to work off an on. Today I decided to change to the new card. It is totally dead! I spent hours on chat with Samsung with them running checks on my phone and then doing a total backup, deleting everything, resetting my phone to original settings, then reinstalling what I had saved to the cloud. No change! The new card is still deader than a door nail. The above took hours. During this time I also tried to access the Boost website for support. They have been down most of the day. If I did connect it would o ly last a couple minutes and go down again. I wanted to ask them to send me a new sim card. Now I think I am going to shop for a different provider. Oh, I was also going to have a friend change to them. Not any more. I am also going to write another review regarding the phones they accept. Bottom line: not many newer models.