BoostinfiniteReviews of boostinfinite.com

Great service

I made the GREAT mistake of moving my phone service to these clowns! I've been a loyal, happy Dish Network subscriber for over 20 years. So, I thought Boost Infinite would be a good choice. WRONG! I attempted to transfer 2 phone lines to them. After 2 days from ordering the service I received my new iPhone 15. For 6 days I am still without service as they cannot get my phone connected. I talked with 23 service (lack of service) agents. Everyone of them was extremely nice, pleasant and thoughtful. All they could do was apologize. I was on the phone over 2 hours each day for 6 days!! I would NEVER recommend this company to my worst enemy. Apparently they launched the service well before ironing out the problems. PLEASE take my advice and stay away from Boost Infinite!! I'm returning the iPhone 15, cancelling the service and requesting a total refund. UPDATE: In attempting to return to my prior carrier, Boost Infinite had to give them a transfer pin #. The # they provided could not be confirmed. I stayed on the line with customer service for 45min and finally had to hang up as my battery went out. PLEASE PLEASE hear me!! Do not give Boost Infinite any business......you have been warned!!

Tried to get phone service for my retired grandmother boost infinite Utter frustration five weeks two hrs a day cannot bloody activate. Could not give new number! Could not port number! Cost me hundreds of dollars for new phones that they could not activate! 100s of people said they would help an had to explain over and over an still got nowhere! Seven sim cards they sent me an still no activation! Buyer beware! If it looks to good to be true it is !

I had Republic Wireless and they transferred all customers to Boost Infinite. It has been a nightmare. Wednesday Sept 27th I received the sim card in the mail went to activate it and it said the number was wrong. I entered it multiple times on the computer and it kept saying it was wrong so I called and spoke with an agent. He said to use Esims as it was easier - so sure okay. I asked what I should do with the physical sims card and was told I could throw it way. Said the phone would be up in a couple of hours - spoiler it wasn't. Called the next day (Thursday) and was told there is a known issue it would be resolved by Saturday (2 days away) - spoiler it wasn't. Waited until Monday called again. They said they would do the Esim again. Wait an hour and all should be good - spoiler it wasn't. Called back and was told there was nothing they could do IT knows about the problem and is working on it. They said they had no idea when the issue would be repaired said to use another phone, family etc. I live alone I am 70 years old I have no other phone. They said they could send another physical sims. Told them the 1st card didn't work why would I believe another would. They had no suggestions. Decided to get a new service. Today I called to get the info I needed to port my phone number, Told they can't verify the account as I didn't have the sim card. I had been told I could throw it away so I had. I asked to speak to a supervisor. I was told they couldn't transfer me, the supervisor would have to call me back. I said I was borrowing my sister's phone as she was here seeing me but she would not be here long. Put on hold for a long time. Then told all supervisors are in a meeting they can't transfer me, the supervisor would have to call me back. My sister agreed to wait for a time. We are still waiting. The agents were professional just not able to help. The company does not seem to care about my lack of service. They have not reached out except one email that said they would credit my account $28 wow so generous (not). It has been 7 days since this started. They have said it is a known issue. No idea on when it will be resolved. I just keep getting told there is nothing they can do. I do not sense the company cares at all about it customers. I would give them zero stars if I could.

(Update at end) HORRIBLE!! I was a Republic Wireless customer and was satisfied with it. But at the end of August we were forced over to Boost Infinite and it has been absolutely awful. Signal strength almost non-existent. Internet did not work after cut-over, spent an hour on the phone (my VOIP landline) with them and still not working. The rep tried to be helpful but was lost. I am in Chicago, not out in the stix. Republic got bought out by Dish which also owns Boost so they decided to merge them. I had AT&T prepaid for many years and had excellent coverage. Will be looking to go back. This is unacceptable. Update December 19, 2024: Since my initial review, I spent more hours on the phone with their support. Still could not resolve the problems. Their last suggestion was to try the SIM card on another phone, which I did and the thing worked. I was faced with a choice: look for a new carrier or a new phone. I chose the latter. The service so far, with the new phone, has worked reasonably well. They also seem to be improving and support 4G/LTE and 5G. (5G in my immediate area is still iffy.) It uses the regular Boost Mobile network. However, if Boost Infinite customers go into a Boost Mobile store, they have never heard of you. As an infrequent cell user, I will keep the service for now as it is still relatively cheap.

I've had the $25 service plan for 5 months now. In my city, I was placed on the AT&T network. I decided to leave this review because honestly I couldn't be happier with the service provided so far. I think the reviews are a bit scathing, given the price. I've had other third party brands like Straight Talk, Visible by Verizon, and so far this is the best customer service I've ever had. The signal is reliable, it works seamlessly, and customer support is available not only in-app but by phone, which was not an option with the other two. Straight Talk routed all calls to India, which was a nightmare. They were very direct that the service is in Beta, meaning it's still new. Knowing that helped me. However if I didn't know that and had problems I might be annoyed if I had issues. I love that the future service will be a competitor to Verizon, AT&T, and T-Mobile - I'm sick of them all. The value per dollar is unbeatable with any other service.

I have not had data for 3weeks, everytime I call they say they are moving to a priority and nothing is getting done about it. They should have not touch any phone from republic if they could not handle the job.

If I could give them zero or negative stars, I would. Without warning, on Sept 15 they suspended my account due to non-payment. Mind you, I have it set up for auto-pay, which transpired on Sept 4. When I went to call them, while connected to Wi-Fi- the phone does not work. I had to resort to chatting with a completely inept person who said my account was over-due since I didn’t pay $25 at the time of activation- which was July 20! How could I have used my phone then for over 6-weeks if I supposedly had not paid ? I went ahead and submitted another payment since I was needing my phone re-activated. Fast forward 6 days later and still no resolution. Every agent I communicate with is just as confused and can not assist me- they need to “open a ticket” with the “back office”. After the allotted 24-48 hr period passes and still no service, another agent tells me “they have been trying to reach you and have been unsuccessful after 3 attempts so they closed the ticket.” Are you kidding me? They suspend my service due to a billing error on their end and try to call me on a non-working phone? I call BS. I gave them my daughter’s number to contact me and she never received a call, after they insisted on needing a different contact number to reach me. Why not let me know what they supposedly need from me as I’m talking to an agent?? I’m joining any class action suit being filed. This is a huge safety issue as I can not make any calls in the event of an emergency. This has affected me more than just not having a phone. I urge anyone to stay away from this company.