BoostinfiniteReviews of boostinfinite.com

We should report this to BBB. Oh my i should not switched to boost infinite coz this network really really bad. Poor signal always SOS and the connectivity is really bad 😡. Pls dont even try it or else it will give you headache. Their customer service is not good they cannot help you. They will tel you we will try to fix it and wait for 24hrs to resolve it but never get resolve so annoying. So dont even try or else it will get worse 😡

Stole over $100 from me for phone service I never received, because my phone doesn't even work with their network (even though they told me twice that it did). Called them twice to request a refund and they still won't return it. Awful company

I Have been without a phone for 11 day because of 2 bad sim cards. I have been getting nothing but the run around. And they have the nerve to take a payment. When I message them they say my ticket has been updated. The worst customer service. I just need my phone already!

Watch out for the hidden fees and false ads. The free iPhone is not free , you have to sign a 36 month contract with both a soft and hard check on your credit plus if anything happens and the contract is cancelled your responsabile for the entire cost of the phone. That's not free and a flat out lie about what their offering.

Going on three weeks, they have not been able to give me service. They're customer service is not existent, they give the same answer any time you call mainly designed to get you off the phone .

Like others on here, I don't get the negative reviews. I LOVE this service. I pay 25.00/mo for unlimited talk/text/data....which service is cheaper than that? Also I'll say this.....I bought a new phone from BOOST (Samsung A23 5G for 198.00) and the transfer of my phone number and data from my previous phone was easy and seamless. Not sure what the negative reviewers are seeing that I surely don't! You can't beat this plan.

Too bad there are not zero stars. Like many others, I was curious about the new company and was intrigued by the new iPhone deal they offered. I called ahead and asked if I could sign up with a new number and then transfer my number over later on if the service met my needs. Was told “sure no problem, we do it all the time.” it’s pretty common industry practice anyway. 9/21/23 pre ordered my iPhone 15 pro with a new number 9/22 was launch date and I figured there would be a back order, no big deal App showed shipping 9/22 but then on 10/6 I finally got an email saying shipping delays. Ok, no problem 10/19 phone shipped. A month late, but new iPhone launch…it happens. I spent over 10 years in the biz; I get it. 10/20 phone arrived and I activated with that new (temp) number. It was a Friday so I tested over the weekend. 10/23 I call in to port my number over from magenta and replace my temp number. Talk to multiple people who now say that’s not possible but I can add a second line if I want. I don’t want. I ask to return the phone and cancel so they open a return request ticket. Mind you, their website says financed phones you have 10 days from the ship date which was 10/19 10/24 I wake up to an email denying my return, staying in outside the window. Unless my math is wrong 23-19 is not greater than 10. I call back, again try to port and they say impossible (mind you they never even asked the number I want to port). So I put in another return request ticket with notes. 10/25 I wake up to a second email denying the return, again stating I’m outside the window. So here I am…got the phone Friday, it’s wed. Can’t port over the number I’ve had for years. Can’t return my $1100 phone. I called one more time to try and escalate and supposedly a supervisor will get with me within 24h BBB is my next contact. If Boost is saying I’m outside the window because the phone was on back order then they’re going to have a lot of upset people like me. I will say the support folks are nice and mostly US but the company has a lot of things to fix. The cell service was adequate too but now I just don’t trust them.

I wanted to share my recent escapade with Boost Infinite's services. Spoiler alert: It wasn't all sunshine and rainbows. I ordered two brand-new iPhones with the intention of transferring my old number. Seems pretty straightforward, right? Well, that's what I thought. Their website boldly claimed that transferring your number should take anywhere from 4 to 24 hours. Sounded great, but reality had other plans. The first transfer turned into a bit of a marathon. It took way longer than I expected, and even after multiple calls to customer service, the whole ordeal wasn't wrapped up within the promised time frame. This meant I was without service for a chunk of time, which, let's be real, was far from convenient. Now, let's fast forward to the second transfer, which has turned into a full-blown saga. It's been five long days, and one of the phones is still stranded without service. I've been in touch with customer support daily, and each time they assure me of callbacks and updates, which, sadly, are still MIA. To make things even more interesting, I tried to request some info to transfer my number to another carrier, but they hit me with a "Sorry, we can't do that" bombshell. So here I am, feeling stuck and not seeing a light at the end of this service tunnel. In a nutshell, my Boost Infinite experience wasn't exactly what I'd hoped for. Service interruptions, delayed transfers, and radio silence have left me rather frustrated. I signed up with high hopes for a smooth and reliable experience, but it seems reality had other plans.