BoostinfiniteReviews of boostinfinite.com

I had republic for 8 years with no problems. Then when boost infinite took over they cheated me and sent a sim card 6 days after my phone went dead. Stay clear of this company , ripoff !

If you want to save yourself a headache- just STAY AWAY! This is the most unorganized and unprofessional company I’ve ever dealt with.

we had this service for awhile. then they cancelled my daughter's phone line. we cant get the number even to port it. she must update all her contacts and fix two-factor authentications, etc. this company is the worst!

On 11/25 at 11:30 AM I started to switch from Xfinity Mobile to Boost Infinite for the great price and getting 10 extra gigs of Data. All was going well so I thought. The last step was to download the Boost App and power down the phone and insert the new SIM card they sent me a couple days earlier that I got in 2 days after placing the order. I was told after I put the new SIM card in the Boost APP would come up and do whatever it is that it does, and I would get a call from him (the rep I was on the phone with for well over an hour) in an hour or so to make sure everything was working. This is where everything went wrong. My phone said there was no SIM card installed. I took it out and put it back in several times with the same result. Now I have no phone at all and got online to talk to Tech Support. I'm pretty sure I was talking to a real person this time (more on that later) and we determined that I received a bad SIM card and they would send me a new one in 2 business days. It was now after 6 PM so I spent over 6 hours on the phone and online. This was on a Saturday so I figured it would get here on Tuesday. It did not come and I got no tracking info like I did for the first one either. So Wednesday after I did not get the new card I got online again, but now I am pretty sure I was talking to a Bot or AI. It asks the same questions over and over and the one time I got back to Tech Support it said there was no way for me to get help unless I provided my account # which I did not have or need the other times I talked to them. Another reason I feel sure I am talking with a machine is after I send a lengthy text to them, Immediately after sending it the dots start flowing like they are typing back. There is no way a real person could have read all that I wrote and start responding. And while they are "typing" if you add something else in a short 1 line sentence it does not even respond to the main BIG question I wrote to begin with. It would say things like "I know this can be frustrating" and many other stupid things. Finally on Thursday night I got the new SIM card from UPS 2nd Day Air. Put the new SIM card in and now my phone tells me I need an unlock code. To back up a bit, I went to the Xfinity store on Tuesday to make sure my phone was not locked because someone at work told me it could be locked, and he showed me on my phones screen it was unlocked. Back online with "Tech Support" and go through the AI Bot crap again for over an hour with no results. I never got an email from Boost Infinite except for the automated ones. I even sent 2 emails the previous Sunday to them asking for help naming my Reps name who was helping me and got nothing back. So I went back to Xfinity yesterday. I had no phone for a week exactly. Worst technical experience of my life.

If you depend on wifi calling do not use this service. I have a moto g stylus 5g that wifi calling worked 0n consumer cellular. Now after 2 hours on phone and chatting with unknowledgable techs they say it's the att sim card problem. Asked for T-Mobile card and they refuse.

We had to port our phone from Republic Wireless to Boost Infinite. We did the port on Sept 29. New SIM, provided credit card, was charged for Oct; everything seemed fine. Then on Nov 1, the phone got cut off. Boost support could not explain it, could not fix it. No phone for 3 weeks, then I finally got a new phone, new # at a new carrier. I have been trying to PORT my old phone number for 4 weeks, Boost, finally gave me a PORT OUT PIN yesterday, but then it didn't work when I tried to port my number. Still trying to get it fixed!

Boost Infinite bought out Republic Wireless (the service I was previously using). When Boost raised the price, I canceled my account. The representative "accidentally" didn't submit my cancelation, and I was charged for two additional months.

I found someone at boost infinite who knows how to get things done. Demetrius was customer service King. He made my process to return to my old carrier. Ported out my phone to my carrier. He tried to get me changed my mind. He knows the product he represents, looking for options. When you have an angry customer an extremely good sense of humor goes a long ways. He deserves a raise and be head of customer service. He know sales. Excellent customer service. Thanks Demetrius your Help. Merry Christmas and Happy New Year.