Nikita K.
Awful already
Their customer service is terrible. I am cancelling the reservation. We booked over a week ago said will receive a confirmation within 72 hours we talked to 3-4 agents each agent saying different thing they want us to keep waiting and for sure will receive a confirmation before our departure. Who would wait last minute to know if you really get the room when I just saw lots of reviews saying they don't have the room upon arrival??!! When you said within 72 hours and now almost 10 days later still each agent saying different thing no body seemed can do anything except telling us to keep waiting and call back again tomorrow??? Wasting people's time!
Response from BookvipMay 13, 2017
Hi Nikita, Thank you for your feedback and I wanted to follow up with you. These are promotional packages which is why are you saving up to 70% off the retail rate as the resort's are subsidizing the rooms in exchange for meeting the eligibility requirements. March is the the busiest season (spring break) and the Resort's need to verify each reservation since they are sponsoring the cost of the vacation. We have sent over 500,000 customers on vacations to Mexico alone this year and have more customer video testimonial reviews than any other travel web site. My customer service department will follow up with on your reservation. However, you can reach me directly at [email protected] Please contact me so can look into your issue and make amends for any inconvenience Here is video explaining How BookVIP Works And Why We Are Able To Offer Packages At 70% Off https://youtu.be/8xvEe7L3v4E Thank you