Bokksu Snack BoxReviews of bokksu.com

Response from Bokksu Snack BoxAug 19, 2025

Hi MK, we’re truly sorry to hear about your experience and any unexpected charges. We strive to provide clear pricing and a seamless experience for all our subscribers. We’d love the opportunity to review your account and make things right, which is why we’ve requested your information.

Response from Bokksu Snack BoxAug 14, 2025

Hi Beth, we’re so happy to hear you and your son have been loving your Bokksu experience. Thanks for the kind words about our snacks and service. We can’t wait to welcome you back for more delicious discoveries!

Response from Bokksu Snack BoxJul 17, 2025

Hi Hannah, Thank you for your feedback, and we’re sorry to hear about the confusion and frustration this caused. We offer both recurring subscription plans and non-renewing gift plans, and it looks like the order was placed under a standard subscription, which renews automatically each month unless canceled. We understand how this can be surprising if it wasn’t the intention, and we’re happy to assist in reviewing the account and helping resolve the situation. While it’s not possible to remove card details while a subscription is active, our support team is always available to help with cancellations and any necessary updates. We’re glad to hear you enjoyed the curation of the box itself, and we appreciate your honest input. If you haven’t already, please don’t hesitate to contact our support team directly—we’d be happy to assist further.

Response from Bokksu Snack BoxJul 17, 2025

Hello Martha, Thank you so much for your kind words! We're so glad to hear that your grandson thoroughly enjoyed his six-month Bokksu journey and that it brought a little taste of Japan to you both. It means a lot to know that our curation and product descriptions made the experience even more enjoyable. We hope it sparked some fun memories—and maybe even a future trip to Japan!

Response from Bokksu Snack BoxJun 12, 2025

Hi Yue, What a wonderful message! Thank you! We're so glad your first international gift experience went smoothly and even arrived earlier than expected. It means a lot that you trusted Bokksu for such a thoughtful gesture. Here’s to more surprise-and-delight moments ahead! 🎁✨

Response from Bokksu Snack BoxMay 8, 2025

Hi there, Thank you so much for being with us over the years! 😊 We're really glad to hear you've been enjoying the products and that our support team has been helpful along the way. Your continued support truly means a lot to us!

Response from Bokksu Snack BoxMay 8, 2025

Hi Shane, Thank you for taking the time to share your experience, and we’re truly sorry for the disappointment and inconvenience this situation has caused. We understand how upsetting it must have been to not receive your order and then feel let down by how it was handled. We’ve requested your order information so we can investigate further and ensure your refund has been properly processed. We appreciate you bringing this to our attention and hope we can make things right.

Response from Bokksu Snack BoxMay 1, 2025

Hi Jessica, We're truly sorry to hear about your experience and that we fell short in both delivery and support. We understand how frustrating delays can be, especially without clear communication, and we're disappointed to hear that your interaction with our customer service didn’t reflect the care we strive to offer every customer. Your feedback is taken seriously and will be shared with our team so we can improve moving forward. We’re grateful you enjoyed the snacks, and we're sorry that the overall experience didn’t match. Thank you for giving us a try.