Bokksu Snack BoxReviews of bokksu.com

Response from Bokksu Snack BoxMay 1, 2025

Hi Jessica, We're truly sorry to hear about your experience and that we fell short in both delivery and support. We understand how frustrating delays can be, especially without clear communication, and we're disappointed to hear that your interaction with our customer service didn’t reflect the care we strive to offer every customer. Your feedback is taken seriously and will be shared with our team so we can improve moving forward. We’re grateful you enjoyed the snacks, and we're sorry that the overall experience didn’t match. Thank you for giving us a try.

Response from Bokksu Snack BoxApr 6, 2025

Hello Colton, Thank you for being a subscriber for four years—we truly appreciate the time you spent with us, and we're sorry to hear about your recent experience. We understand how frustrating it must have been to deal with subscription issues and account confusion during the transition, and we sincerely apologize for the inconvenience. Regarding the loyalty program, we hear your disappointment. While we’ve made changes to streamline the experience and align with our new platform setup, we know it hasn’t met everyone’s expectations, and we’re continuing to evaluate how we can bring more value to our loyal customers. Your feedback is very important to us, and we’ll be sharing it with our team to help improve both our support and system experiences moving forward. We wish things had gone more smoothly, and we’re grateful you took the time to share your honest thoughts.

Response from Bokksu Snack BoxFeb 16, 2025

Hi Kit, we’re really sorry for any confusion regarding the shipping cost update. We completely understand why this would be frustrating, and we appreciate you sharing your concerns. To clarify, the shipping increase only applies to renewals and does not affect subscriptions that are already prepaid. We apologize if this wasn’t communicated clearly and truly appreciate your support. If you have any questions or need further clarification, please don’t hesitate to reach out.

Response from Bokksu Snack BoxJan 2, 2025

Hi Keith, Thank you for taking the time to share your thoughts. I’m glad to hear your order arrived as promised, but I completely understand your concerns about the product labeling and the confusion regarding expiration dates. Your confidence in the quality of our products is very important to us, and I’m sorry this detail left you feeling uncertain. To help clarify this, could you please provide us with your order number or the email associated with your account? This will allow us to look further into the specific items in your order and confirm the details regarding their expiration dates. We truly value your feedback, as it helps us ensure a better experience for all our customers. Thank you for giving Bokksu a try, and we’re here to help with any questions or concerns you may have!

Response from Bokksu Snack BoxDec 16, 2024

Hi Jeff, Thank you for your feedback, and we’re truly sorry for the delay and that our support hasn’t been as helpful as it should have been. There’s a possibility the package might be delayed due to customs or shipping issues, and we’d love to assist you further in getting this resolved. Please reach out to us at [email protected] so we can look into this right away. We understand how disappointing this is, especially during the holidays, and we’re here to help in any way we can. Thank you for bringing this to our attention.

Response from Bokksu Snack BoxSep 26, 2024

Hello K.Anders, thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused. It’s concerning to hear about the issue with subscriptions not appearing in your account and the support you received. If there was indeed a system error preventing you from managing your subscription, we definitely want to look into this further and assist in any way we can. Please reach out to us again, and let us make this right by investigating the data and offering the help you need. We truly appreciate your understanding and the opportunity to resolve this.

Response from Bokksu Snack BoxJul 18, 2024

Hello David, thank you for sharing your feedback. We're sorry to hear about your experience with the cancellation process. We understand how frustrating this must have been for you and appreciate you bringing it to our attention. We are actively working on improving our website's user experience to make processes like cancellations more straightforward. Your feedback is invaluable in helping us enhance our service. If you need further assistance, our support team is here to help. Please don't hesitate to reach out to us at [email protected].

Response from Bokksu Snack BoxMay 3, 2024

Thank you for taking the time to share your feedback with us. We genuinely appreciate hearing from our customers, as it helps us improve our products and services. We're sorry to hear that you had to pay for custom fees. If there's anything else you'd like to share or if you have any further concerns, please don't hesitate to reach out to us. Once again, thank you for bringing this to our attention. We hope to have the opportunity to better serve you in the future.