Bokksu Snack BoxReviews of bokksu.com

I got to know Bokksu when a friend of mine sent me one for my birthday this year. I was very impressed by the carefully selected assortment of snacks from all over Japan. So for this holiday season, I have ordered the Bokksu as Xmas gifts to my friends who used to live in Japan and love authentic Japanese snacks. I think they will be as much impressed as me!

If you love Japan, or want to relive your memories of your trip to Japan, the curated Bokksu Snack box will satisfy your craving for more Japan! High quality snacks that are esthetically packaged the way Japanese producers pay attention to packaging detail. I love the design of the booklet which explains the snacks and provides simple background on the theme, including a small Japanese lesson! I love giving Bokksu as gifts - always make the recipient happy with such a unique gift.

Yes, the Japanese snack box took a while to get here and the delivery updates were confusing BUT customer service was so responsive and pleasant. And now the box is here it looks amazing and packed with delicious looking foods.

I ordered an advent calendar that they billed me for but never delivered. They claimed they can’t find the order despite the fact that I furnished them with the order number they gave me on the conforming email. Customer service is not at all helpful.

Very disappointing and pricey experience with Bokksu. I have ordered $240 advent calendar at their website following a social media ad. The order was placed on Nov. 4th. As of Dec 2 I still did not receive the order and the shipping shows pending. I contacted their customer service repeatedly. First I was assured that it's enough time for the order to be delivered by Dec. 1. Then they confirmed that the order won't reach me on time and agreed for the refund. Next thing I know, a different customer rep followed up and told me to check another tracking which was showing the movement of the packaging in Japan. By Nov. 29th I ordered a new advent and requested a refund, but got refused. The rep said that I need to wait for the order to be attempted for delivery and then refuse it. However, they are usiing regular (cheapest) USPS mailing, which means the order will be just dropped off at the reception of my building. When I asked if I can send it back, he sent me a link to a third party website where I can file a claim within 90 days of the order. What a freaking mess! 30 days after the purchase, I do not have an advent calendar, I can not get a refund and I need to spend more money to buy a replacement, and then track their package and try to resolve it on my own. DO NOT BUY FROM THEM! P.S. auto reply won’t do. I did contact your support team 5 times, and it was not helpful

We’ve really enjoyed our Bokksu subscription! The snacks are always high-quality, and the curation is thoughtful. My daughter especially loves reading the beautifully designed booklet that comes with every box. It adds an extra layer of learning and excitement to the fun experience. Highly recommend! 🎉🍵🍘

We ordered the Advent box for our kids who just spent three weeks in Japan. It came at just the right time and the box looks quality. Look forward to hearing from our kids what they think when they open it. We emailed the company a few times to check on tracking and the team answered quickly and info we needed. Thanks for a great experience.

The customer service at Bokksu is excellent. I made several mistakes while ordering and Emi helped me sort it all out not once but twice! She was patient and efficient in refunding my order so that I could correct my mistakes.