CCA
Says "shipped" but has not shipped
December 30th update: We received the package today. The only updated shipping information was that it was out for delivery, and then it was here. It is beautiful, and my daughter loves it! Ultimately, the shipping time was not too bad. I just wish there had been updates and communication, so I did not have to stress about it being a possible scam. We subscribed for the year, so I hope that it was just a holiday issue. Again, the box, snacks, and brochures are stunning! Original post (1 star): We did not order as early as some who have posted that they did not receive their orders, but ours has been in "pre-transit" for over a week. We received the notice that the order had "shipped," but obviously that is not true. I am concerned that this is a scam. I would not order from this company.
Response from Bokksu Snack BoxJan 2, 2025
Hello CCA, Thank you for sharing your experience with us. I completely understand how frustrating it must have been to wait for updates on your shipment, especially during the holidays. I’m so glad to hear that your package has arrived and that your daughter loves it! It’s wonderful to know you’re enjoying the snacks, Culture Guide, and the overall presentation of the box. We truly regret the lack of shipping updates and communication during the process. The holiday season often brings unexpected challenges with shipping delays, and we sincerely apologize for the stress this caused. We’re continuously improving our communication and shipping processes to ensure a smoother experience moving forward. Thank you so much for subscribing for the year and allowing us to share more of Japan’s snacks with you. We’re confident your upcoming boxes will arrive with more consistent updates. If you ever have any questions or concerns, please don’t hesitate to reach out—we’re always happy to assist! We truly appreciate your support and are thrilled to have you as part of our Bokksu community.

