Bokksu Snack BoxReviews of bokksu.com

I cancelled a subscription after years of getting boxes. Even with emails from the company stating it was cancelled, I was continually charged. The company will not give a full refund. Untrustworthy. Do not subscribe.

Reply to BOKKUS: Our previous complaint remains AS IS! The BOKKUS BOX is red and clearly with prints of Snack Box on outside. Inside the red box, a statement of “CRAVING MORE? SHOP THESE SNACKS AT “ is inside the left rectangular gold-color frame at the bottom left of the interior of the lid AND inside the right-side rectangular gold-color frame at the bottom right of the interior of the lid, there’s a statement of “BOOKUS(dot)COM/BOUTIQUE”. We received a disappointed BOKKUS Snack box and a beautiful Satsumarchetea box. The Satsumarchetea box contained beautifully arranged forty nine (49) Satsumarchetea-brand tea bags of seven different types. However we were stunned to find out that there were no Japanese snacks inside the BOKKUS Snack Box that was dropped shipped by our daughter in Virginia, USA. BOKKUS box was stuffed with unrecognizable, odd-size, different-shaped, soon-to-expired tea bags with Japanese characters. We are currently working in Taiwan. Today we found on BBB website: “Bokksu (bokksu.com), the Japanese snack subscription service, is not accredited by the Better Business Bureau. However, the BBB maintains a business profile for the company where customers can view complaint history and read or leave reviews.”

The snacks were a mix, some good but many are stale. I cancelled the my plan but they charged me again several months later. They never processed a refund and when I filed a chargeback they fought it and emailed me telling me to close my case then they would refund me. I still have no refund. Dishonest company.

Bokksu Advent Calendar took 1 1/2 months to come. Ordered on 11/2 and arrived late on 12/12. Customer service blamed it on tariffs and customs delays. Funny how tracking said it was shipped out of Las Vegas. Mostly mini candies and mochi for $229. Not worth it!!!

Stay far away from this place if you expect your order to arrive in a timely manner. Ordered some items almost 3 weeks ago and they still have not shipped my items. Has to be some of the worst shipping on planet earth. I could have walked to Japan in back in less time!

I ordered an advent calendar that they billed me for but never delivered. They claimed they can’t find the order despite the fact that I furnished them with the order number they gave me on the conforming email. Customer service is not at all helpful.

Very disappointing and pricey experience with Bokksu. I have ordered $240 advent calendar at their website following a social media ad. The order was placed on Nov. 4th. As of Dec 2 I still did not receive the order and the shipping shows pending. I contacted their customer service repeatedly. First I was assured that it's enough time for the order to be delivered by Dec. 1. Then they confirmed that the order won't reach me on time and agreed for the refund. Next thing I know, a different customer rep followed up and told me to check another tracking which was showing the movement of the packaging in Japan. By Nov. 29th I ordered a new advent and requested a refund, but got refused. The rep said that I need to wait for the order to be attempted for delivery and then refuse it. However, they are usiing regular (cheapest) USPS mailing, which means the order will be just dropped off at the reception of my building. When I asked if I can send it back, he sent me a link to a third party website where I can file a claim within 90 days of the order. What a freaking mess! 30 days after the purchase, I do not have an advent calendar, I can not get a refund and I need to spend more money to buy a replacement, and then track their package and try to resolve it on my own. DO NOT BUY FROM THEM! P.S. auto reply won’t do. I did contact your support team 5 times, and it was not helpful

I wish I could actually give zero stars. I ordered a 3 month subscription as a surprise for my girlfriend's birthday. She was so excited for the packages as she loves Japanese snacks--she never got to try these snacks. For each delivery, the link to the tracking number on their website did not work. It would first state that the number was not found before going into an infinite loading loop. We only got a working version of this link after emailing support. For the second delivery, we even received a notification that the box had been delivered, but when we used the link provided by support we saw that it had been returned to sender. Additionally, I believe there was a change in their website which did not allow us to look at past orders (seems like this happened on September 10th?) Overall, both deliveries were returned to sender--I'm pretty sure the third delivery will face the same issue. I paid greater than a 100 dollars for this and got headaches and delivery issues instead. In fact, I'd probably prefer being mugged on the street instead as it would've been a less painful way to lose money.