Bokksu Snack BoxReviews of bokksu.com

I give 3 stars because I really liked the snacks and believe them to be good quality. The shipping was fast (within Europe). But the rest was terrible. I find the website very chaotic to use on the phone. After purchasing my subscription I got so many emails about other features it was borderline to spam. Like literally every minute. In the end, I never got any important email anymore. I was never informed if my box was ready, and never got a tracking number (One of my best friends did a subscription as well. She gets the mails, and of course I checked my spam). Those boxes are expensive and since it is quite helpful to know them in my country, I wrote to the support. Didn't get an answer. They don't care. Then I got a mail from customs to pay the fee, asking me for the tracking number in the form. Great. Thankfully it was part the link to the form, so I copied it out of there. I wrote a second mail, always polite, asking them to please fix that for my other shippings. No answer. I just know the the 2nd bokksu was shipped because my friend got the mails. What I suspect is that they want to you use the phone support instead of their mail. Using it, you agree to get spam of them, what you can cancel, but I do not like the concept. The email for customer support seems fake. In the end it seems that after they got your money, they give a damn. So if your countries postal service is a piece of work, think twice about purchasing a bokksu, because chances are that you will get no help.

I am going to give a detailed review. I signed up for Bokksu last year the website was easy to use and you could easily use your rewards points. The shipping was also quick it was USPS with route. Then they cut costs in 2023 and 2022 and the site isn’t user friendly you can’t use your rewards points. They went to a 3rd party shipping partner possibly the worse according to google ( Orange DS and parcel select ) people never get their packages with Orange DS. So? My story with these cuts is that they lost my shipment. Now? I’ve been doing this for 8 years with subscription services and never lost a box. I wasn’t even going to get the Valentine’s Day edition according to costumer service. I wanted to save money so I canceled my original subscription used a 10 dollar off coupon at checkout and they lost my shipment after 3 weeks. Then they told me that it was another January box. Then I went to Bokksu market and bought the Valentine’s Day box and it was expensive this was because they offered package insurance and a signature. Why isn’t this option available for the subscription? They made the March box free which Is good? And it also took them 3 days to get back to me. Overall, a mediocre experience I’ve decided to give them a second chance.

I purchased a six-month Bokksu subscription as a Christmas gift last year for my brother. While I understood there was an automatic renewal unless I cancelled beforehand, when I received an email notification that a July box was being shipped I emailed Bokksu to cancel. I assumed I would need to pay for the July box, and as it was my failure to cancel in a timely manner I felt this was entirely appropriate. In response to my email I received a confirmation of cancellation from Bokksu. However, the August box was also sent and when I again contacted Bokksu I learned that their contract actually provides that if you fail to cancel the renewal before the end of the initial subscription period (and there is no option to subscribe without the automatic renewal) you are on the hook for the entire additional renewal period (in my case, six months). I am giving Bokksu this poor review not for the quality of their products. My brother and sister-in-law love their boxes. However, I don’t appreciate the company’s insistence on including an automatic renewal provision and then failing to notify customers prior to the automatic renewal start date to explain the consequences of failing to cancel or change the subscription term. I want to make sure others understand this so they can take appropriate steps to effectuate their wishes. I will say that Bokksu allowed me to obtain a prorated refund for the remaining months of the renewal period when they were not obligated to do so. For this reason I gave them more stars than I would have otherwise.

I received most of the boxes on time, so no complaints there. One of them did arrive a lot later than expected, but within the 6-week deadline. Instead, the problem has been in writing reviews. They seem to want feedback and I provided reviews on some items. I didn't like about four of them and wrote about not enjoying the treats. I also wrote about one I did like. Curiously, the negative reviews didn't show up even after the positive one did get posted. My intention wasn't to make anyone look bad, but I honestly reviewed the items without being too harsh. Looks like Bokksu doesn't like having any 1-star reviews.

Snack selection is very good and fun but very difficult to get hold of customer service rep real time. I wanted to upgrade my current subscription but it was impossible to get hold of customer service rep that can go through the process and make it right. I am most likely will have to deactivate my account and re-do the subscription. I'd recommend if you are some what auto piloting the subscription service.

I love the treats. However, when trying to manage my subscription there's been a lot of difficulty. It should be simple to log into your account to skip the order when you do not wish to receive it. So I skipped my order, but then I received an email saying my order has shipped, so I replied to let them know I skipped that order and do not wish to receive it and to confirm the order will be skipped. But then they emailed me back saying the order has been skipped, but will be shipped?? Doesnt make any sense. Then a few days later i received an email saying the order has shipped, but I've been going back and forth many times saying that I didnt want to receive the current month's order, but it still go shipped out. In the end. I've deactivated my subscription. I dont think I'll ever subscribe again due to the frustration with such a simple request...

I got the one time small bokksu. It's a very good box, but I was missing one component that was supposed to be in the box, which was in this case freeze dried strawberries. Edit: Bokksu was kind enough to point out that it was a sampling. I went back to the website to see the box description, and no where did it indicate the possibility I would not get everything described on the pamphlet. When people think of a sampling, they tend to think of sampling sizes. My suggestion would be to put a disclaimer in the product description. If it is on the site, it should be readily accessible in the product descriptions so expectations are clear and slight disappointment is not met. It was a small item that I am not truly concerned with, however I was disappointed that my expectations were not met and my experience was diminished based on this factor. Overall, this is an excellent box. Perhaps this feedback will assist bokksu in creating a better customer experience.

Even though I purchased the tasting box I feel I should have received the same amount of every flavor of kit kat. Especially since the since the samples were so small. Don't see myself keeping this subscription box.