Bokksu Snack BoxReviews of bokksu.com

Response from Bokksu Snack BoxDec 23, 2024

Hi TL, Thank you for sharing your experience with us. I’m truly sorry to hear about the delays with your order and how disappointing this has been, especially for a special Christmas gift. We completely understand your frustration and the importance of timely delivery during the holidays. To make sure we can address this properly, please reach out to our support team at [email protected]. They’ll do their best to assist you further and provide any updates possible. We appreciate your honest feedback and regret that we didn’t meet your expectations this time. We’d love the chance to make things right for you.

Response from Bokksu Snack BoxDec 20, 2024

Hello Raoul, Thank you so much for taking the time to share your thoughts! We're thrilled to hear you appreciate the quality and care that go into our products. We do understand your concerns about the price and variety, and we really value your feedback as we continue to make improvements. If you have any ideas or specific snacks you'd love to see in future boxes, we’d be happy to hear them!

Response from Bokksu Snack BoxDec 19, 2024

Hi Julia, Thank you for bringing this to our attention, and we sincerely apologize for the delay in responding to your inquiries. The high demand during this holiday season has significantly impacted our response times, and we truly regret that we haven’t been able to assist you sooner. To assist you further and look into your order status, could you please share your order number with us? We want to ensure your subscription is on its way and address this issue promptly. We truly appreciate your patience and understanding, and we’re committed to making this right.

Response from Bokksu Snack BoxDec 18, 2024

Hello Gary, We are really sorry to hear about your experience and understand your frustration. It’s certainly not the level of service we aim to provide. Due to the high volume of orders and increased holiday demand, our response time has been significantly impacted. We apologize for not being able to assist you sooner. To help us better understand the issue with your shipping, could you please share your order number with us? We’ll investigate the status of your order and ensure it gets to you as quickly as possible. Thank you for your patience and understanding.

Response from Bokksu Snack BoxDec 16, 2024

Hi Jeff, Thank you for your feedback, and we’re truly sorry for the delay and that our support hasn’t been as helpful as it should have been. There’s a possibility the package might be delayed due to customs or shipping issues, and we’d love to assist you further in getting this resolved. Please reach out to us at [email protected] so we can look into this right away. We understand how disappointing this is, especially during the holidays, and we’re here to help in any way we can. Thank you for bringing this to our attention.

Response from Bokksu Snack BoxNov 28, 2024

Hi Cindy, thank you for sharing your feedback, and we’re truly sorry to hear about the issue with your order being shipped to your address instead of your granddaughter’s. We completely understand how frustrating this must feel, especially since you took the time to confirm the details with us. After reviewing your order, it looks like Shop Pay was used during checkout, which can sometimes auto-fill the default address saved in their system. While we’re unable to change the shipping address after an order has shipped, we’re committed to helping you make this right. Since your order is covered by Onward Protection, you can file a claim directly with them, and they’ll ensure a replacement is created and sent to the correct address right away. If you’d prefer, we’d be happy to assist with the claim process—just let us know, and we’ll take care of it for you. We truly appreciate your patience and understanding, and we’re here to make sure this gets resolved as smoothly as possible.

Response from Bokksu Snack BoxNov 7, 2024

Hello Mette, thank you for the kind words and for your support! We’re so glad you’re enjoying the snacks, and we appreciate the compliment on our packaging. We look forward to bringing you even more unique and high-quality treats in the future!

Response from Bokksu Snack BoxSep 26, 2024

Hello K.Anders, thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused. It’s concerning to hear about the issue with subscriptions not appearing in your account and the support you received. If there was indeed a system error preventing you from managing your subscription, we definitely want to look into this further and assist in any way we can. Please reach out to us again, and let us make this right by investigating the data and offering the help you need. We truly appreciate your understanding and the opportunity to resolve this.