Sarai
$10 for "free" replacement
Anyone who is spending $10 to ship a tiny box is spending waayyyy to much on shipping! My screen protector cracked within the first two weeks of having it, but that's because I'm clumsy! I was excited that they offered free replacements, but was irritated that it is a flat out LIE! I would be okay with paying for shipping if they offered to provide the postage to mail the old protector back, but I had to use my own postage. And the postage I used was 50 CENTS! Confusing process for returning the old protector. The system needs help to be something worth buying again.
Response from BodyGuardzJun 25, 2019
We apologize for any confusion regarding the replacements program. You can replace your protector at anytime and for any reason. The replacements are free and then you just have to cover the shipping and handling fee. We don't require proof of purchase when you order a replacement so anyone could create an account and order a replacement for just the shipping and handling fee without ever having purchased the product. This is one of the main reasons we ask you to send the old protector back. When shipping your new replacement we cannot ship these in an envelope for the cost of a stamp or the replacements would arrive cracked and damaged and so we do ship these in a box. However, it doesn't matter if the old protector is cracked when sending it back so you can send the old protector back in the envelope that will come with your new replacement and it should only cost you one stamp to send it back to us. Please don't hesitate to reach out to our customer care team at [email protected] if you have any additional questions or concerns.



