BodyGuardzReviews of bodyguardz.com

Response from BodyGuardzAug 20, 2019

Leatha, We are sorry to hear that you are having trouble with your screen protector. We do have another protector that may work better for you. Our PRTX is a synthetic glass protector and is shatterproof. This protector will also have adhesive on the entire back of the screen protector. If you would like to try this protector please contact Customer Care at [email protected] and we would be happy to assist you with this further. Best,

Response from BodyGuardzAug 20, 2019

Hi Cory, We apologize for the issues you were having. Our customer care team is available Mon-Fri from 7:00-6:00 (MST). We can be reached by phone, email or live chat. We are sorry to hear that you were having trouble with the website. It looks like you were able to get your order placed for a replacement screen protector. If you have any issues with your protector please contact us and we are happy to help. We do have other protectors that you can try if the Pure 2 Edge is not working for you. Please don't hesitate to contact us with any additional questions. Best regards,

Response from BodyGuardzAug 16, 2019

Eduardo, We are sorry to hear that you are not happy with your BodyGuardz screen protector. Please contact us at [email protected] and we would be happy to see if there is another product that may work better for you. Best,

Response from BodyGuardzAug 6, 2019

Hi Camille. We are sorry to hear that your device was damaged and completely understand your frustration. We strive to provide the highest quality device protection. Unfortunately, we cannot guarantee or warranty that our products will protect devices from all damage. Unfortunately, we don't warranty anything on the device itself, but we would be happy to replace our product and have a new screen protector shipped to you. Please contact our customer care department at [email protected] and we would be happy to assist you further. Best,

Response from BodyGuardzJul 26, 2019

Corrin, We are sorry that the screen on your device has cracked and completely understand your frustration. We strive to provide the highest quality device protection. Unfortunately, we cannot guarantee or warranty that our products will protect devices from all damage. If you would like a new screen protector we are happy to replace our product and have a new one shipped to you. Please contact our customer care team at [email protected] and we will be happy to assist you with that. Best regards,

Response from BodyGuardzJul 9, 2019

Joshua, We are sorry to hear that you are having trouble with your protector. The idea of the BodyGuardz Pure 2 protector is to take the impact so that the screen on the device does not. The protectors are made from tempered glass so depending on what they come in contact with or if the device is dropped they can crack. We do offer replacements on these protectors so you do have the option to replace your protector at anytime. The replacement itself is free, but you do have to cover the shipping and handling fee. If this protector is not working for you or if you are not happy with this product we do have an UltraTough protector that you can try. The UltraTough protector is a polyurethane film. This protector will not offer any impact protection, but will protect the device from scratches. This protector is self healing so any small scratches the protector may get will usually work themselves out on their own. Since this protector is not glass it will not crack like the Pure Glass protectors can. If you would like to try this protector please contact us at [email protected] and we will be happy to assist you further.

Response from BodyGuardzJul 3, 2019

BodyGuardz offers replacements on screen protectors. The replacements are free, but you do have to cover the shipping and handling fee. We don't require proof of purchase when you order a replacement and so we do ask that you send your old protector back once you receive your new one. Your new replacement protector will come with an envelope for you to send the old protector back with and then it should only cost you one stamp to send that back to us. I am not sure what screen protectors you are referring to on Amazon, but the BodyGuardz Pure 2 and Pure 2 Edge protectors are made to be stronger than most protectors you would find in a 4 pack. These protectors have a surface hardness of 9H and are made from an aluminosilicate, a rare variant of tempered glass. The technology in this glass offers thinner, more durable protection unlike the regular soda-lime glass found in most other screen protectors. We also have other protectors that you can try. If you can contact our customer care team at [email protected] we would be happy to tell you about our other screen protectors to see if there is something that may work better for you.