Boats.netReviews of boats.net

Been waiting over 70 days for my order. Any emails sent take two weeks to get a reply and then just repeat the shipping tracking details which I already have. No effort made what do eva to actually contact the shipping company or answer the questions raised in my emails. Then they sign off their emails with Please let us know if you have any additional questions or concerns, yet don't answer those questions or concerns Buy from mega zip save yourself the stress. So I get a reply via this site two days after posting a bad review yet all my emails and concerns are still yet to be answered. Boats.net should be shut down Still no package or refund 90 days on. Theu have done nothing about contacting the shipping company and being the recipient the shipping company won't deal with me. I can't streSs howbad the customer service is for this company

Worst customer service I have ever dealt with. I paid extra to have some parts quickly and have been waiting for a month and a half. I will NEVER again use this company. They send me emails every couple months saying the parts will arrive in a week. Still haven’t seen them. I called the customer service and had a wait time of 1 and a half hours. Please don’t waste your time ordering parts from them, I wish I would have been warned.

First, on 5/1/20, I sent an e-mail asking for help in determining which parts I needed for an older Honda 4 stroke. Never got a reply, but I was able to determine that there were two different impellers used for that engine. Ordered parts on 5/7/20, according to website all parts "In Stock", two days later I get an e-mail that one part is not in stock, will be in on 5/12/20, so I wait an extra week. From 5/12/20 to 5/22/20, the order just sat. Finally shipped on 5/22, must of been sent by three legged mule since it's 5/31/20 now, and I still don't have my parts. Sent another e-mail two weeks ago, still have not gotten a response. Should of bought from another supplier, as I found all the parts IN STOCK and LESS EXPENSIVE on another site. This is my first and last purchase from BOATS.NET. I realize that COVID is an issue, but really Horrific customer service! Update: Two days after posting a bad review I get a reply to the review, "so sorry for the delay, etc". Parts finally came 24 days after I ordered them. I find it amazing that in three weeks Boats.net couldn't return an e-mail, until I posted a bad review, then got a reply to the review two days later! Seems you're more worried about image than customer service.

THIS COMAPANY SUCKS THEY ARE USEING COVID 19 AS A REASON FOR NOT TO TALK TO YOU I MADE A ORDER ON MAY 11, 2020 IT IS MAY 26TH AND GOT NOTHING TRYING TO CALL I AM 110 IN QUE THEY TOOK MONEY ON 11TH SHOULD NOT CHARGE CUSTOMER UNTILL ITEM SHIP I RUN A MARINA I ORDER PARTS FROM ALOT OF VENDERS THIS IS THE WORST ALL MY VENDERS ARE GETTING PARTS OUT ON SCHEDULE NO PROBLEMS WILL NOT USE THIS COMPANY AGIAN 3 STRIKES YOUR OUT. STOP USEING COVID - 19 AS A EXCUSE FOR INCOMPIDENCE

Also for me an terrible dealer, dont bye there. i bought spareparts 28/4 and today the 26/5 its still in post office in USA. i try to get som answers from UPS but nothing yet.

Absolutely terrible experience still have not gotten my part to weeks after I paid for it

Well priced, quick delivery, and a pleasure to work with. I had my parts in hand before the promised date and my boat back on the water by the weekend.

I placed an order on 5-8-20 for 300 hundred dollars for some boat motor parts I need for a motor I'm working on. It's 5-20-20 and as of today I have nothing.I've sent several emails for them to only say they was working limited hours and a 3 to 4 day dell in shipping. There was no delay in BOAT.NET taking my money. I've asked for a phone call , I've sat on the phone for hours and to only get to the second person in the queue to only wait another hour. I finally hung up. Ive emailed everyday to try to get an answer when my parts would ship. Really wish I would have read these reviews before ordering. I would like a refund or my parts shipped. On my account it says order processing.