Boats.netReviews of boats.net

Response from Boats.netAug 3, 2020

Hi M, We are surprised to hear that it is taking so long for your parts to arrive. We are doing our best to ship quickly and maintain our fast shipping even during these challenging times. We appreciate your patience, if your order still hasn't arrived please contact us at [email protected] and we will have a customer service representative get in touch with you.

Response from Boats.netJul 30, 2020

Hi Scott, Thanks for the amazing review. We are glad to be able to help you with your repairs! We look forward to working with you again soon.

Response from Boats.netJul 14, 2020

Hi Rory, We are glad to hear that your experience with us went as you hoped. Our customer service team makes every effort possible to make the experience as easy and seamless as possible. We appreciate the review, and we hope you order from us again.

Response from Boats.netJul 9, 2020

Hi Bill, I am sorry to read your recent review. At Boats.net, we are closely monitoring the impact of COVID-19 and we are doing everything possible to support our customers, communities, and employees during this challenging time. We ask for your patience and understanding as there may be shipping and communication delays as a result of this unprecedented health crisis. If you have any questions regarding the status of your order please contact our team at [email protected] with your order number and they will help you with whatever you need.

Response from Boats.netJul 7, 2020

We are glad you reached out to us. We are doing the best we can under these challenging circumstances and your continued patience is appreciated. Our number one goal is to get you back in the water, so it is frustrating for us that your parts are taking longer than expected to arrive. Waiting two months for your order is too two months too long. Please reach out to us at [email protected] if your order doesn't arrive by the 6th.

Response from Boats.netJun 19, 2020

Hello, We understand how upsetting it is to have to wait so long for your order and a response from our team. This is unacceptable and it won't happen again. We sent you a private message and we hope to regain your trust and confidence.

Response from Boats.netJun 18, 2020

Hi ST, We are sorry to hear that you had a negative experience with our customer service team. We have been dealing with reduced hours and reduced staffing and this has contributed to delayed responses and delayed orders. It should not have taken 8-10 days to reply to your email. This is not up to our usual standards and we are hoping to return to our pre-COVID-19 structure very shortly. We sent you a direct message so we can look into your order and we look forward to hearing back soon.

Response from Boats.netJun 9, 2020

Hi David, We know this is a difficult time and the added stress of not knowing when your parts will arrive is very frustrating. We are doing everything we can to deliver parts quickly and safely. We expect your parts to arrive soon and we are sorry for the delay.