Boats.netReviews of boats.net

Why place an order with a company that shows items in stock on website and then find out days later they are not. I was told the main item on my order (why ordered through them) is not available, but still shows in stock on their website. I give estimates on cost and how long repair will take by stock information given.

I made a order for a water pump for my force 125 oh motor they say preparing order now they changed the available date to October 14 I should of payed attention to the review's I might not see these items I ordered God knows when save yourself the trouble do not buy from boats.com or you will be sorry now I have to fight for a refund 178.00 dallors

I placed an order for a SC-1000 Tac. I received it on time, but the bezel, that the salesman told me was on it, was not there. I called, to find out why and they said, that it was never there and that the sales person was wrong. I ended up ordering the bezel, they said they were in stock. I mount up the tac in my new boat. awaiting the Bezel, that makes it look right, and nothing shows up. I get on and find out that they lied to me again. The bezel was no longer in stock and would not be shipped until the 8th or 9th of the month. That is a 100% failure in my mind. I paid for rush handling and everything. I would look long and hard before I used these guys again. They did respond and said mistakes happen. Well this is twice, once when they said the kit included a bezel and a second time, when they said it was in stock and Inshould pay for priority shipping. That isn't a mistake, that is a grevious failure of any customer satisfaction policy. A resolution would be to supply the bezel freight free, or supply the bezel they said was included. This isn't about a $28.00 bezel w/freight, it is about customer satisfaction, which is always defined in the mind of the customer.

The service and parts I received were so average I don't even remember making an order with this company, but they won't leave me alone until a post a review. So here it is. But I don't use either Facebook or Google so it won't post

Great experience with my order. Belts were easy to find on the website, good prices and fast shipping. I will definitely order again when I need more.

Ordered a 500 oem part on 8/3 with expedited shipping. Suddenly the website states it wont be in until Nov 2nd!!!! Emailed, no reply. Now calling and I have been on hold almost 2 hours and Im still 50th in line. Boats.net you should be posting your capacity constraints on your website. This feels like a bait and switch tactic! We all understand times are tough, but if you are having this amount of capacity issues with no online cancellation policy how are customers supposed to get a refund when you can`t ship? Additional info** After a little more than a 3 hour hold i was able to cancel and the refund came back to me within just a few days. Called a local marina who did a parts search and hooked me up with an out of state dealer to get the part shipped to me. Still waiting to hear back from boats.net as to why their site showed 2-3 days for shipping when even Yamaha had none in the states and could only find one in Japan!!!

I ordered three small parts over 2 months ago and haven’t received them. I then called customer service and waited 2 and a half hours for them to do a new order that still hasn’t come. Not the place to actually receive the products you paid for.

Terrible customer service. Ordered 7/13, shipped 7/23...supposedly...and as of 7/30 still has not arrived. Customer service will not respond to emails nor calls. I will Never use this site again. Update--finally got a call back 7/30 and they said they are starting the process to refund my purchase. Takes 7-10 days.....we shall see. Update 8/14--They refunded my money...thank you. Product never showed up.