Henry
Looks like I won’t be doing business…
Looks like I won’t be doing business with your company. I have a new marine repair business and was hoping you were going to be one of my suppliers. I placed an order on May 7th and other than receiving a notice that shipping would be delayed 3-4 days, I have heard nothing, it is now May 19th. My order has not been processed, the only response from my email was that you were presently closed and the person I finally talked to in your company could give me no answers or look into why it has not been processed. I will call tomorrow and cancel the order and receive my refund. PS: there was no delay in you taking my payment. I am very disappointed with your professionalism. May22. Received the reply from boats.net. As I told the customer service rep, I fully understand delays at this time. But, it was quite a bit longer than 3-4 days. Communication is essential. I explained my customer was looking for info on the repair and all I could tell him was I don’t know. I even said I would be understanding for several more days. 5 days later I posted my review after seeing that my order still had not been processed.It’s a shame it took a bad review to get results instead of my call to customer service. I thank boat.net for finally processing my order and shipping it to me 2nd day air. This was my second order with boats.net. The first was a great experience, with a very fast turn around. I will continue to do business with them, for now. Hopefully, thus was a one time issue that has been rectified.
Response from Boats.netMay 22, 2020
Hi Henry, Congratulations on your new marine repair business. We want to be your partner and I can assure you that this is not the way we do things at Boats.net. We pride ourselves on fast, free shipping, but the current health crisis has caused significant disruption to the entire OEM and aftermarket parts supply chain. We often have to wait several days longer than expected to receive parts from our manufacturers and when received we must inspect and repackage to send out to you. We are also sorry about the communications issues you experienced, the customer service representative you spoke to should certainly have been able to look into your order and give you an update. Please contact us at [email protected] with your order number and I will be sure to escalate this issue appropriately.