William G.
Paid for expedited service, Horrible Experience!
Paid for expedited service. Ordered on the 19th delivered on the 28th is not expedited service. UPS ground is not expedited service. You are in Georgia, Businesses are open, COVID-19 is not an excuse for poor service! After Boats.net response: You never once conveyed the issue of a problem, the only response from the company prior to this review was "Expedited" refers to shipping. I'm laid off due to covid-19 and only wanted to get my boat and go fishing. One pick up assy failed and I was dry docked. I search the WEB &see this: "Great Customer Service. Huge in-Stock Inventory. Same-Day Shipping." and I trusted & believed you. 8 days later my part gets here, along with an Email signed "Have a nice day" A sarcastic jab??? Boats.net is a Compassionless Terrible Company Never once during my communications with this company did they say what their reply says. I lost my job due to covid-19 wanted to do some fishing, company says same day shipping & for extra I bought expedited service, neither happened. My boat and I sat here for 8 days being led on by boats.net customer service emails. I am still made, but the crappie and channels are helping me thru it.
Response from Boats.netApr 29, 2020
Hi Bill, We apologize for the delay of your order. Although we may be only 600 miles away, there is a process associated with every order. If the product is in our warehouse it typically ships same day. If the product needs to be ordered from the manufacturer we must wait to receive it, confirm that the product received matches your order, and then ship it out to you. This may take several days as it has in your case, because of the current health crisis all orders are taking several more days than usual to arrive at your door.