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Boats.net (boats.net) has 597 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Air & Water Transport · Townsend, Georgia · Since 2011
ExcellentSales 4.9
Air & Water Transport · San Diego
Excellent
Air & Water Transport · Waterville, Maine
Excellent
Air & Water Transport · Lawrenceville, Georgia
Excellent
597 approved reviews, newest moderated first
Art K.
Always have parts I need in stock even for 20 years old outboard. Prices are fair and parts are delivered promptly. Customer service also very helpful. Only place I get my parts
Response from Boats.netDec 3, 2020
Hi Art, Thanks for the wonderful review. We realize how much you value quick shipping and a large selection of parts for your boat and we are glad we could get you back in the water quickly. We look forward to your next order.
Louis S.
Great service, handling and shipping was terrific.
Response from Boats.netDec 3, 2020
Hi Louis, We are glad to hear we came through with the parts you were looking for. We appreciate you taking the time to leave a review and we look forward to your next order.
Walid A.
Great service and impressive technical support. The staff, specially Garlene, were amazing.
Response from Boats.netNov 22, 2020
Hi Walid, I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience with Garlene and the rest of our team. We will be sharing your feedback with our team.
Brett S.
A fair price on parts and prompt delivery!
Response from Boats.netNov 20, 2020
Hi Brett, Thanks for the amazing review. We appreciate our customers and are always trying to provide the very best service possible. On time, affordable, authentic OEM parts are what you should expect from us in the future. We look forward to your next order!
Lauren F.
Some of the best prices around. My motor is nearing antique status, but 90% boats.net has the part I need...Customer service is really helpful too. Shipping is super fast.
Response from Boats.netNov 6, 2020
Hi Laura, Thank you for your business and your feedback! We're glad we could get your parts to you so quickly so that you could get back to doing what you love! We look forward to working with you in the future!
Terry K.
Found my part by googling part number, Signed up for trade account on Boats.net, hassle free order, delivered in a timely fashion considering im in Australia. Of course now postage from USA is cost restrictive.
Response from Boats.netNov 6, 2020
Hi Terry, Our number one priority is to deliver our parts to your door as quickly as possible. It's so nice to hear that you are satisfied with your shopping experience, we hope you order again soon!
Bob
Ordered what I thought was 4 bellows ground clips. The listing states 4@. I received one clip today. Customer service states that their description of 4@ is the way they receive the clips. I said the should change your description asap. Won't order from them again!
Response from Boats.netOct 14, 2020
Hi Bob, We apologize for the miscommunication regarding the description of the bellows ground clips. We appreciate you bringing this to our attention and we will update the description shortly. We work hard to deliver you the parts you need at the very best prices and highest quality possible and we hope you will reconsider and give us another opportunity.
Trust1234
Boats.net is truly a scam. They sell products they don’t have and put out long lead times. All the while they take your money in hand. Reputable companies don’t take the money until they ship the product by boats.net has no problem keeping your money for 3 plus months while not shipping. It almost feels illegal what they are doing. Seriously, you lost a good customer with your poor policies and taking advantage of holding my money. I am going to file with the BBB as well.
Response from Boats.netOct 14, 2020
Hi Trust1234, We are very sorry that it is taking so long for you to receive your parts. It is common practice in the OEM parts industry for retailers to order parts from the manufacturer when they aren't in stock. Waiting three months to receive your order is unacceptable and it appears that the part you need is still on backorder. We sent you a direct message to get your information so we can look into the status of your order and have a customer representative get in touch with you.