BMW USAReviews of bmwusa.com

BMWs are high performance. They are very technologically advanced, and can be complicated to understand and operate. The popular online Bimmerpost, a discussion site for BMW lovers, has hundreds of owners who post queries for other BMW lovers in hopes they will help them with their issues. BMW and its dealers brag about "Geniuses" -- unique among manufacturers -- who should be able to help, but they are not well trained. I received inept BMW Genius emails, and the local dealer Genius was a youngster obviously inept, just promoted from being a receptionist. Keep in mind: the more complicated the vehicle, the more staff training is required to improve customer satisfaction. Car auto reviewers universally give BMW praise with nary a complaint, an obvious warning buying into the slogan "ultimate driving machine." BMWs are not for ordinary drivers. You have to love a BMW to buy it, and spend time and money to understand and baby it.

New Mexico's Sandia BMW didn't know if a major feature was offered, so emailed BMW Genius who said it was available. Shared the reply with Sandia BMW. Ordered an $80,000 SUV. On delivery and purchase, Sandia BMW tried to find why feature didn't work ("Had to do more research."). Emailed BMW Genius again, another replied feature wasn't even available, so first Genius was incompetent. With only 80 miles driven and in less than two weeks, Sandia BMW offered to buy it back --- at a $24,000 loss. Complained to BMW and the owner of the dealership, Group 1 Automotive. Both walked away from any ethical responsibility. BMW, Sandia BMW, and its owner are not reputable. The Better Business Bureau rates BMW USA an “F” for not responding to nearly 100 recent complaints.

New Country service…poor experience…advisor couldn’t keep my issues straight, poor response caused my car to stay another day, verbal quote not honored but increased 10% when I showed. No managers responded to calls/emails.

On July 7th, I took my car to BMW located at 555 West 57th Street in New York for a recall. After a week, I had not received any updates about my car. I needed my car back because I had a family reunion to attend. On July 12th, 2024, I called the service department to request picking up my car and was willing to bring it back when the parts were available. They agreed to this arrangement. However, 10 minutes later, I received a call from BMW stating they couldn't locate my car and asked if I could check the locator. After checking, it turned out that my car was located on Orchard Street, not at BMW. I contacted the police and dealt with the necessary paperwork such as filing a report and checking security camera footage. Two weeks went by without any information on my car and the next steps. In the third week, I received an email with two proposals. They offered to provide me with a newer car (either 2025 or 2024) but I would have to undergo a credit check, make a down payment, and commit to a 3-year contract. This was incredibly frustrating considering that my car was initially left with BMW. Adding to the stress, I received a call from the DA's office informing me that BMW had requested them to contact me to testify regarding the case of my stolen car. I found this unacceptable and refused. I am planning to post complaints on various platforms as this situation is outrageous. As of today, July 31st, I still haven't heard back from BMW regarding my car and the stolen items inside it. I will be contacting my lawyers with the next step to sue!!

the worst customer service lack of communication they make action on your account without notice or email please stay away from BMW

Wow! Do NOT use BMW Financial Services! LOAN SHARKS! They will screw you over! During COVID, they convinced me to "take advantage" of their "program" to defer 2 payments until the end of my loan. I didn't really need to do it, but they made it sound like it would not cost me anything extra. They DIDN'T TELL ME that EXTRA INTEREST would accrue every day on those 2 deferred payments. I'm just finding out now, 4 years later, that I owe hundreds of dollars in extra interest on their SCAM deferment "program!" I even called them and spoke with a supervisor, and they refused to make the situation right. Good job taking advantage of people's financial troubles during COVID, BMW. Very DECEPTIVE and DISHONEST business practices. What a SCAM!

I am a senior year student and my parents let me use the 2017 BMW i3 car for my school. It's an electric and gas engine car and it worked perfectly for me. I love the car and am planning to take it to college. All of a sudden the car is not working at my school. My dad dropped into the BMW Wesley chapel service center. Initially they quoted $225 for diagnosis and they said $750 for diagnosis battery because the vehicle is not responding and they weren't able to find the exact root cause. This morning they called and quoted $15k for electric motor replacement. The car's worth is 12k but the estimate to fix it is 15k. Because they are not able to diagnose the issue and they suggest replacing the electric motor. We thought the high end cars would give more life but were totally disappointed and BMW failed in 6years. If the company is not able to produce the long lasting engine or motor they should not release these types of cars. They have to recall all BMW i3. BMW broke my dreams and I will not suggest BMW for anyone in my lifetime. BMW is just a status symbol not worth the money. So don't buy BMW electric cars and lose your money.

Title: Extremely Disappointed with BMW Customer Service I recently had the displeasure of dealing with BMW’s customer service, and the experience was nothing short of a nightmare. Despite raising a valid concern regarding the quality of the tires on my BMW vehicle, the response was not only dismissive but also reflected a complete lack of empathy. Throughout the process, it became evident that BMW cares more about closing files than addressing genuine customer concerns. The final offer of a meager $400 off a new set of tires felt like a slap in the face, considering the premium price tag associated with their vehicles. What’s more baffling is the false advertising surrounding their tire and wheel package. Despite investing in this supposed added protection, the response to wear and tear on tires with a mere 19,000 miles was shockingly indifferent. It’s disheartening to realize that as a BMW customer, I am merely a number to them. The way they handled my issue makes it clear that the concept of customer satisfaction is nothing more than a marketing gimmick for BMW. I had hoped for a resolution that reflected the luxury brand image they project, but instead, I was met with frustration and disappointment. Based on this appalling customer service experience, I’ve made the decision to steer clear of BMW in the future and explore alternatives that genuinely value their customers. Save yourself the headache and look elsewhere for a luxury brand that prioritizes customer satisfaction over profit margins. BMW’s customer service is a letdown, and their handling of my concerns has left a lasting negative impression.