BMW USAReviews of bmwusa.com

I am extremely disappointed with BMW. My sunroof has literally shrunk, which caused water to leak into my vehicle. When I took it to BMW, instead of acknowledging what is clearly a defect, they told me there was nothing they could do and that I would have to pay out of pocket for the repair. This is absolutely unacceptable for a brand that claims to be “luxury.” A sunroof should not shrink and leak, and a company like BMW should stand by their product instead of leaving loyal customers with expensive problems that are not their fault. I expected much better quality and accountability from BMW. Unfortunately, I will never recommend this brand to anyone.

BMW refused to fix my sunroof which exploded without any external influence. It is a wide spread problem with these cars and they refuse to do anything about it. Useless cars, useless customer service. Avoid at all costs!

I’ve always heard great things about BMWs, so I decided to give the brand a try. Unfortunately, this has been an extremely disappointing experience. At only 80,000 miles, the turbocharger failed — a major component that should easily last well beyond 100,000 miles. All scheduled maintenance and services have been done at the dealership, so there’s no excuse for this kind of premature failure. Despite it clearly being a manufacturing issue, BMW USA refuses to offer any support simply because the vehicle is past 50,000 miles. This is unacceptable for a brand that markets itself on quality and performance. BMW needs to take more responsibility for the longevity of their vehicles. I expected better — this was my first BMW and will definitely be my last. I urge others to think twice before purchasing, especially if you’re expecting reliability and customer support.

This is a horrible company. They treat their customers disgracefully. I have had far better experiences buying discount products and this is supposed to be a luxury car company. I have now had so many serious difficulties dealing with the people who work in all departments. The amount of employees who lie and avoid all accountability is staggering! Avoid this company at all costs! Must be run by psychopaths!

I own a 2012 BMW 650i, which recently experienced failure of the auxiliary water pump and fuel pump—issues that are the subject of multiple NHTSA recalls and an ongoing class action lawsuit (Beauge v. BMW, Case No. 5:25-cv-00051) involving fire hazards and stalling risk. Despite my vehicle exhibiting the same dangerous symptoms described in the recall notices and class action filings, BMW has refused to provide any assistance or coverage, citing that my VIN is excluded. This appears to be a strategic move to limit liability rather than address a known systemic problem affecting over 700,000 vehicles. I escalated the issue through their Customer Relationship Center and spoke with a representative named Jasmine. The response was dismissive and unsatisfactory. I was told that because my car is “too old,” they would not take any responsibility—even though NHTSA safety recall law covers up to 15 years from the vehicle’s manufacturing date for safety-related defects. I have filed a formal complaint with the Colorado Attorney General’s Office and NHTSA, and I’m monitoring the lawsuit to determine whether additional VINs may be included in any future settlement. What’s even more concerning is that public Google reviews for local dealerships citing similar issues seem to have disappeared or been hidden—further reinforcing concerns about reputation management over transparency. As a long-time admirer of the BMW brand, I’m deeply disappointed in how this matter has been handled. I expected more integrity and accountability from a premium manufacturer.

We own a BMW X7 that is still under warranty with less than 25,000 miles on it. During a recent road trip from Washington to Kalispell, Montana, the coolant pump suddenly failed and started leaking. This was not only inconvenient but also incredibly disappointing for a so-called "luxury" vehicle that hasn't even reached 25K miles. We were fortunate enough to find a local mechanic in this remote town who had the time and expertise to help us. He diagnosed the issue quickly, ordered the parts overnight, and had the car repaired within two days—all while we were stranded away from home. Frankly, his professionalism and urgency far exceeded anything we've ever experienced at a BMW dealership. The most outrageous part? BMW service centers and BMW USA both flat-out refused to reimburse the cost, even though this is clearly a premature failure of a critical engine component that should have been fully covered under warranty. Their lack of accountability and unwillingness to stand behind their product is appalling. For a vehicle of this price and reputation, this experience has been a complete letdown. We expected quality, reliability, and world-class support. Instead, we got expensive repairs, poor customer service, and zero responsibility from BMW. We will be rethinking any future purchases from this brand.

purchased a 2025 BMW M3 Competition from Beverly Hills BMW on 04/16/2025, expecting premium quality and elite customer service. What I got was a complete nightmare from Day 1. First, the vehicle was delivered dirty, with swirl marks in the paint, a stain on the windshield, and poorly done detailing. Still, I gave them the benefit of the doubt. But once I reached 700 miles, my brakes began screeching, grinding, and squeaking after extended driving—an obvious defect, especially on a brand-new performance vehicle. When I called for service, I was told I couldn’t be seen until break-in service was due, and the earliest available appointment with a loaner was three to four weeks out. I waited, showed up on 05/29, and was ignored for over 10 minutes by staff. I had to chase someone down just to get checked in. My advisor, Paul, was completely dismissive—cutting me off, telling me brake noise is “normal,” and suggesting I take it up with BMW directly. He admitted BMW has bought back M cars for this same issue, yet insisted nothing would be done. Their inspection was a joke. I received a generic video of a tech visually looking at my brakes without removing the wheels or even road testing the car, even after I insisted on a proper diagnostic. When I complained, I was told I’d be charged $100/day if I didn’t return the loaner—so I had no choice but to pick up the vehicle without a solution. I then went to BMW of Monrovia on 06/02/2025, where I was treated more respectfully. My advisor, Ken, had the shop foreman test drive the car with me. He confirmed the brake noise—but again said it was “normal.” I requested they fully inspect the brakes, but was once again told there was “no issue.” Ken submitted a warranty claim for the windshield stain—but BMW denied it, calling it “outside influence” and pushed responsibility back to the original dealership. Out of options, I called BMW Customer Relations. The rep dismissed me, saying they can’t control dealer behavior. Only after pressing hard did I receive a callback from Sean, who was polite and promised to investigate. That was five days ago—I’ve heard nothing since. My car is still at the dealership, no loaner, and I’m paying out of pocket for transportation while BMW avoids responsibility. This was supposed to be a dream car. Instead, it’s turned into a stressful, expensive, and infuriating ordeal. I no longer trust BMW as a brand. For a $90K+ performance car, the build quality, service standards, and customer support have been appalling. Do yourself a favor—buy from a brand that actually stands behind its vehicles and its customers.

I'm currently shopping for a car and found it impossible to search on this website for two weeks now. I've used Edmunds site as my primary resource, but wanted to stay with BMW because I owned that brand early on. Wish someone from their IT would get the site working properly, otherwise, they're gonna lose a lot of customers.