BMW USAReviews of bmwusa.com

Friendly warning to seniors considering leasing a BMW (or any modern luxury SUV): If your health or mobility limits driving and the vehicle sits for long periods, be aware that 12V batteries can discharge quickly. Some dealers may claim battery replacement isn’t covered under warranty due to “lack of driving,” even on a newer lease — and the cost can be hundreds of dollars out of pocket. What surprised me: • My lease/warranty paperwork does not mention any minimum driving requirement, yet the battery issue was blamed on the vehicle sitting. • The dealership did not open a BMW NA case before telling me the battery would not be covered, so I strongly recommend requesting a BMW NA case number and written decision before paying out of pocket. Before leasing, ask: ✅ battery warranty details ✅ cost to replace/program/register the battery ✅ whether a battery maintainer/trickle charger is recommended Please share to help other seniors avoid surprises.

I purchased a 2022 BMW X7 40i in 2024 with around 50K miles. I made the mistake of not purchasing the extended warranty that was offered when I purchased the vehicle. Within 2 months, my check engine light was coming on and coat me 800 to repair a part in the emission system that is part of the vapor recovery system. 6 months in I was out another 2,000 for thrust arm bushings. Next month, I experience a weird grabbing sensation with the x-drive, so had the fluid replaced, which is not a recommended service. It seemed to help for a little while but kept getting worse. Now the 3rd row seat stopped working. I was told $3400 to replace the entire frame - that was ridiculous, so I opted to only have 1 passenger in the 3rd row. Final straw - little wrench icon comes on occasionally and tells me there is a possible drive train issue - see dealer. I get the feeling this is just some kind of program to get me to come back to the dealer and spend more money. I resisted that urge to go back to the dealer and traded this bug-ridden car in for a reliable Honda Pilot. I will never step foot in another BMW again. Now that I have read all the reviews that I should have read BEFORE buying the X7, I see why I had all of the trouble. It seems these things are simply over-engineered and have way too many issues once out of factory warranty. I purchased this thinking I was getting a solid piece of German engineering that would last me 10 years. Instead, I found it to be poorly made and requiring a constant flow of money to keep it going. Not what I expected for a 90,000 car.

BMWs are high performance. They are very technologically advanced, and can be complicated to understand and operate. The popular online Bimmerpost, a discussion site for BMW lovers, has hundreds of owners who post queries for other BMW lovers in hopes they will help them with their issues. BMW and its dealers brag about "Geniuses" -- unique among manufacturers -- who should be able to help, but they are not well trained. I received inept BMW Genius emails, and the local dealer Genius was a youngster obviously inept, just promoted from being a receptionist. Keep in mind: the more complicated the vehicle, the more staff training is required to improve customer satisfaction. Car auto reviewers universally give BMW praise with nary a complaint, an obvious warning buying into the slogan "ultimate driving machine." BMWs are not for ordinary drivers. You have to love a BMW to buy it, and spend time and money to understand and baby it.

Their service is too slow, took a long time to get my repairs done.

Bought a used BMW a while back, the first two years it was a great car to drive but over the years it just started to break down on me. Repairs were super expensive, they HAD to be taken to the dealer because finding parts for it was really hard to do. Even with the warranty, there were certain things that weren't covered and I had to pay out of pocket. Insurance for it also costed a lot. If you want a luxury car, don't go with them.