BMW USAReviews of bmwusa.com

I have no problem with BMW. USA., but with the dealership - MELBOURNE BMW at 1432 S. Harbor City Blvd, 32901 in Florida., there service is totally horrible and I spent a whole day calling for the service rep- Chris, who never had the decency or class to return any of my calls....he fits in perfectly with this low class dealership. Any way not to waste any more of my time on these sub par individuals, DO NOT DO BUSINESS WITH THESE PEOPLE!!!!...STEER FAR AWAY !!!

Want to be clear that in the past Sewell BMW was great service provider. However our last visit for service left me bewildered and in disbelief. In short the front grill shutter system failed Our X7 is extraordinary low miles but is out of warranty. This issue has been wide spread on multiple models and BMW in their typical fashion extended the warranty on the component to 10 years and 100k miles, but not on the X7, so I asks for good will support. Sewell would not even try and quoted me approximately $1700 to repair it, so I called BMW customer support directly and received great feedback and response in that they agreed it was something they could support but needed to confer with Sewell for confirmation of the failure. To my surprise BMW came back to me today telling me that they could not support with good will because Sewell stated “the failure was not a failed component but was caused by something foreign causing the shutters to jam and not operate. I expressed my disappointment to BMW pointing out, that if that was the case why did Sewell want to charge me $1700 to replace a failed component. The gentleman actually agreed but said he could not help unless the dealers diagnoses indicated the component failed. Needless to say we won’t be using Sewell any longer based on there seems to be a genuine ethics issue. We love the BMW product but will also reconsider that also. If they don’t better monitor the ethical behavior of their distribution network….how do you receive good service. Feeling a little stuck as we have 3 BMW’s!! Update: Today, I had a constructive conversation with Garrett from Sewell, and I want to share the outcome. Garrett approached our discussion with the utmost respect, humility, and genuine concern, which allowed us to gain a much clearer understanding of the situation. It turns out that the information I received from BMW USA and shared earlier in this post was inaccurate and misleading. Contrary to what I was initially told, Sewell did not act unethically or mislead me in any way. The explanation provided by BMW for the lack of support—citing an external cause for the shutters jamming—was, unfortunately, false. I’m relieved to know that Sewell acted with integrity throughout this process. However, I am disappointed that the manufacturer chose to deflect responsibility and place blame on the dealer’s service department instead of being transparent about the issue. As it turns out, some of the information BMW shared with Sewell was only partially accurate. After our conversation, Garrett, now having the full picture, requested another opportunity to seek support from BMW, though I neither requested nor expect further assistance. Regardless of the outcome—whether support is granted or not—I now feel restored confidence and trust in Sewell BMW. Thank you, Garrett, for your professionalism and dedication!

My 2021 BMW X5 M Comp has a front-end issue that BMW has no solution for. There are many other models that have the same issue. The issue is the performance tire that is recommended for the car will make loud popping noises in cooler weather when the wheel is turned to a medium or hard angle at low speeds. It is very loud inside the car and can be heard outside as well. It is quite disturbing and embarrassing if your friends or colleagues happen to be in the car with you or close when you drive away. They say you need all season tires to eliminate the issue, but in the case of my car, there isn't a full set of all season tires made that will fit the car. So, if you were to do this, you would have to have mismatched tires. I am amazed that BMW has designed a car that will do this and won't come up with a solution for the owners that have already purchased it. My word to anyone thinking about buying a BMW performance vehicle, think about something else. When the company won't stand behind their high-end product and design a solution for a design flaw, then that is a company you don't want to do business with. I wish it were not true as I have had 4 BMW's, but this will be my last one.

I am incredibly in love with the cars that BMW makes. It's beautiful

Not bad. i think they are working to improve themselves in US

I own a BMW X3 and connected my iPhone to the MyBMW app and the app just stopped working all of a sudden. I contacted BMW Assist and they directed me to a local dealership. I made an appointment with a local dealership and they could not help me and directed me back to BMW Assist. I called BMW Assist once again and they asked me to submit an email which I did and now three days later, no response or solution. VERY BAD CUSTOMER SERVICE after paying soooo much money for a vehicle!

I purchased a 2025 BMW X7 Drive40i from this dealership on Aug 2024. I have only had the SUV a couple months when the Check Engine light came on this past Sunday Nov 17. Took it the dealership yesterday and a BMW Technician provided this report and video. A rodent chewed 2 wires that were surrounded by a plastic engine casing... Really. No evidence of any animal fur. Explain how did the rodent get through the undercarriage? Why did this rodent choose this vehicle outside of the other 2 vehicles that were under the carport. I will never buy another vehicle from this dealership. This is a poor representation of the BMW name. Plus they told me I needed to submit a claim with my insurance company for the repair.

Unhappy with BWW I am normally happy with BMW service in the Durham NC location. I left the Raleigh location because I was unhappy with the customer service. I have a 2014 BMW 528I and my coolant light came on again for the second time in 3 years. So, I'm out of warranty. The first time my coolant expansion tank was leaking and in November 2024 my coolant light was coming on but the technician couldn't find anything wrong other than some erroneous errors. So now I have to pay again to replace the coolant expansion tank. It makes me wonder if I should purchase a BMW on my next purchase. I spoke to two managers and called the BMW office. I will say Josh was pleasant and helpful. I called the BMW 1800 number three times. The first time I was pushed to recall, the second time the lady disconnected the line after she heard my name, and the last lady was nice and said there was nothing she could do or anyone cause of the age of my vehicle and miles. I take care of my car. My upcoming services required are rear brakes and tires are basic services and I have to change the engine mounts for the first time. I will rethink what services I let BMW do.