BMW USAReviews of bmwusa.com

Disappointment doesn’t even begin to summarize my experience with the BMW dealership in Murray, Utah. The customer service when purchasing a BMW X5 was horrid. The deal was finalized, parties agreed on all conditions and a deposit made! Instead of finalizing the paperwork and completing the sale transaction, l was told they decided to prioritize and sell this car to an employee because they wanted it over giving it to a customer that has already solidified the purchase. This was a horrible customer experience as this was a car I’ve been on the hunt for over a year, not a cheap purchase. Not sure if they disregarded me because of my accent and thought they could shuffle this to an employee without hesitation but I’ve never had such a disappointing experience. How can a company stop the transaction with a customer just because an employee wanted it? First time I found my dream car and was willing to do anything to get it and was dismissed and set aside. Spent time and prepping financials for this purchase. I do regret every second spend with BMW and have been left with a horrible feeling and taste in my mouth. This company has no right to take pride on their customer service as they do not value their customer in the least bit.

I never knew disappointment until I had to take my car in for maintenance. When I got my car back all my dash lights came on within a mile. Brought the car back (maybe 5 minutes later) and they blamed me...... They sent me a video going over my vehicle.....BUT sir your video doesnt show any dash lights were on.... Well thats because it was before you worked on my car. The time stamp is for 8 minutes after I dropped my car off. Maintenance does not take 8mins or you would have had me stay there and wait for it.

Filed a complaint through Better Business Bureau about a defective part affecting my vehicle. BMW issued a recall on f10 models for the same problem. It’s been 2 weeks and they have not replied because they refuse to fix the problem. They know there’s factual info available to the public regarding the matter.

Only buy from this company if you are extremely rich. That way when your car blows up, you can just buy a new one

Another let down BMW owner. Bought a brand new 2023 i7 for the sticker price two months ago. So far its been in the shop for one of the two months I have owned it. Currently its in the shop for something they said was a quick fix. Almost two weeks into the repair I got a call stating that they dont know when the part will be in.... Are they still manufacturing this car? Of course! So why they wont sell the parts to the dealership makes not sense.

BMW USA customer service is straight TRASH! I’m in the process of trying to buyout my lease within the next two days ALL CASH but because BMW customer service is SO BAD I have decided not to. I swear when they interview these people to work there they make SURE they have poor customer service and then hire them.

BMW USA Customer Relation Department is the worst I have ever seen. They will not assist in anything, they are rude, keep interrupting and dismissive. i have owned 12 BMW vehicles over the years. Never again

I had only problems with BMW as a company (and frankly, with their vehicle too, but that's a different story). BMW USA is totally incapable of managing their dealerships, resulting in inability to address any problems consumers have at dealerships. 1) New car registration took the local dealership in NC over 2 months to complete, resulting in me getting a suspension notification from the DMV of NC saying I can't drive the car until it's registered. BMW USA refused to help in any way. 2) Another dealer that was buying my car two years later, took forever to close my leasing account (in NC only dealerships can do that, consumers are not able to send payments to leasing companies directly). The dealer simply won't send the odometer reading to BMW USA for currently over 3 weeks, and BMW USA refused to help in any way again. DO NOT BUY BMW, they can't manage their dealerships.