Rayde
Rental car service at BMW services centers
I strongly encourage Enterprise, the rental car agency associated with BMW Fort Lauderdale, to stop practices that may result in customers being charged for expensive insurance coverage they do not need or intend to purchase. Customers should receive clear, upfront, and transparent information about all available insurance options, including the exact cost of each option and what the coverage provides. Customers should also have a clear opportunity to accept or decline each insurance option before any charges are added to the rental agreement. Customers should never feel that insurance coverage has been added without their informed consent or without a clear understanding of what they are purchasing and how much it will cost. Greater transparency and clear communication would help protect customers and build trust in BMW's services process.



