BMW USAReviews of bmwusa.com

I WILL NEVER BUY ANOTHER BMW So, I had work done to my BMW 5 series a few months ago it cost about $1100 to repair coolant system! So, on 10/17/25 my husband took my car in to see why coolant light was on to top off. He advised it would cost $4600.00 for all the repairs! Then the salesman that we normally deal with offered my husband a loaner vehicle to see if he liked it with the hopes that we would buy it a 2026 X3 and i would have to decide to get this one or fix my 5 series! so we go back and forth with the NEGOTIATING and i decide i can't afford a $750-$1100 note then i-SO I CALL THE DEALERSHIP TODAY TO TELL THEM THAT I CAN'T AFFORD THIS NEW X3 AND I AM ON MY WAY TO PICK UP MY CAR(5SERIES BMW) SO SUDDENLY THE SALEMAN PATRICK AT WALKER BMW TEXT ME BACK ADVISING THAT HE IS NOT IN THE OFFICE YET, SO I CALL BMW SERVICE MANAGER KENDELL TO ASK THEM TO HAVE MY VEHICLE OUT IN FRONT BECAUSE I AM ON MY WAY TO PICK IT UP! HE SAID WELL I DONT THINK ITS READY YET AND I TOLD HIM WHY NOT B/C I HAD NO IDEA THAT THEY STARTED ANY WORK ON IT BC I NEVER GOT A SERVICE REPAIR ORDER ON MY EMAIL!! SO KENDALL TELLS ME WELL YOUR HUSBAND TOLD US TO FIX IT AND I ADVISED HIM THAT MY HUSBAND DOES NOT OWN THAT CAR-ITS IN MY NAME ONLY AND I NEVER AUTHORIZED IT YET B/C REMEMBER I WAS IN THE PROCESS OF GETTING THEIR NEW 2026 X3! SO I TOLD KENDALL AGAIN I KNOW THEY HAD NOT STARTED ANYWAORK ON IT YET B/C MY SERIVE ORDER WAS NEVER DONE B/C I WOULD HAVE GOTTEN IT ON MY EMAIL-SO KENDALL SAID HE DID NOT MY AUTHORIZATION B/C HE HAD GOTTEN MY HUSBANDS APPROVAL-ANYWAY KENDALL ADVISED THAT THEY SPENT ABOUT 14 HOURS ON REPAIRING MY CAR SAND I NEEDED A OIL CHANGE -SO THE COST WOULD BE $3600 AND I TOLD HIM I CAN NOT PAY THAT B/C AGAIN I KNOW THEY DID NOT DO ANY WORK ON MY CAR SO WHY WOULD I PAY $3600 AND HE SAID HE COULD CUT IT IN HALF FOR ME AND GO TO $1800.00 AND I COULD PICK UP MY CAR AROUND 3-4:00PM TODAY BUT I WILL HAVE TO PAY $1800 PLUS OIL CHANGE SO BASICALLY I WOULD HAVE TO PAY OVER $2000! THEY WERE UPSET B/C I DECIDED THAT I COULD NOT AFFORD THE X3 AT THIS TIME AND B/C I TOLD THEM I WAS COMING TO GET MY CAR AND I MAY FIX IT AT A LATER DATE WHEN I GOT MY FUNDS TOGETHER!! I HAVE HAD 3 BMW'S AT THE SAME DEALERSHIP-WALKER BMW-ALEXANDRIA, LA. AND I HAVE HAD SO MANY PROBLEMS BUT I FEEL LIKE ITS JUST TOO MUCH TO HAVE TO DEAL WITH FOR ANYBODY-ITS TOO STRESSFUL FOR ME. BUT I WILL NEVER BUY ANOTHER BMW AGAIN FROM WALKER BMW, IF THIS IS THE KIND OF GAMES THAT YOU PLAY WITH PEOPLE LIVES AND HARD-EARNED MONEY, YOU WILL NEVER GET A CHANCE TO DO IT TO ME AGAIN AND HOPEFULLY NO ONE ELSE!! ***NOTE*** AND I WAS TOLD THAT A TICKET OR REPAIR ORDER ALWAYS HAS TO BE DONE BEFORE THE REPAIRS BEGIN!! MY CONTACT INFORMATION IS 318-359-5520 J. CORNER

If I could give zero stars I would. Website is horrible. Never works. If it does it states if you bought a new vehicle it will take 14 days to appear. I just want to at my bike off and be done with it

BMW using SOY based wire insulation?? Well, the mice love it..very tasty and it has already cost me over $2000 in BMW repair bills. DON'T leave your beamer outside..or risk the mad mouse attack...BMW..get rid of the SOY and go back to real wire insulation...you're killing us.

Received a letter in the mail regarding the year and model of my car. Stating that the ELW ET breathing pipe 10Y120M had been failing on these cars. The letter stated that if I had recently repaired this issue that they would reimburse me if I could send them an itemized invoice with part numbers. I was happy because just two months prior I did make this repair and it cost $1700 to fix. The letter stated that if the repair was done at a third party auto repair they would still honor it as long as I sent the itemized invoice. After getting and sending everything they asked for over mail and email they never responded and I was not reimbursed. I even called in and confirmed with a rep that they did received my claim rep said it was waiting to be reviewed by them. 3 months later nothing. HUGE waste of time.

I purchased a 2022 BMW X7 40i in 2024 with around 50K miles. I made the mistake of not purchasing the extended warranty that was offered when I purchased the vehicle. Within 2 months, my check engine light was coming on and coat me 800 to repair a part in the emission system that is part of the vapor recovery system. 6 months in I was out another 2,000 for thrust arm bushings. Next month, I experience a weird grabbing sensation with the x-drive, so had the fluid replaced, which is not a recommended service. It seemed to help for a little while but kept getting worse. Now the 3rd row seat stopped working. I was told $3400 to replace the entire frame - that was ridiculous, so I opted to only have 1 passenger in the 3rd row. Final straw - little wrench icon comes on occasionally and tells me there is a possible drive train issue - see dealer. I get the feeling this is just some kind of program to get me to come back to the dealer and spend more money. I resisted that urge to go back to the dealer and traded this bug-ridden car in for a reliable Honda Pilot. I will never step foot in another BMW again. Now that I have read all the reviews that I should have read BEFORE buying the X7, I see why I had all of the trouble. It seems these things are simply over-engineered and have way too many issues once out of factory warranty. I purchased this thinking I was getting a solid piece of German engineering that would last me 10 years. Instead, I found it to be poorly made and requiring a constant flow of money to keep it going. Not what I expected for a 90,000 car.

Took my 2024 BMW 8 Series in for standard service and had a very disappointing experience. They tried to upsell my wife $1,000 for unnecessary services (AC cleaning, coolant flush, and fuel injection cleaning) that are not part of BMW’s official maintenance schedule. When I called to question this, I was told we have the “lowest plan” (though a higher plan wouldn’t cover these either) and that declining the services could risk engine coverage if the car fails — which feels like scare tactics. On top of that, my wife picked up the car with low tire pressure and was argued with instead of helped. When I called back, the service advisor hung up on me and later claimed I was “upset from the beginning,” which was not true — I was simply asking why my wife was pressured to pay $1,000 for routine service. Overall, the experience felt more like extortion and upselling than BMW-level customer care.

I’ve leased BMWs for close to 30 years. I love the cars, have never had any issues with the BMW service center in Portchester NY. But….. their website?? BMWUSA in an inconsistent and unreliable website that glitches, crashes, and in fact I was in the middle of “Build Your Own” X6 M, and I couldn’t get past the wheels- it froze, said OOPS, said forbidden. I’m busy, everyone is busy. I build my new cars online, save the build, ask area dealers to quote it, and I buy it. If I can’t build it, I can’t buy it. I don’t go to dealerships and browse or test drive. I already know what I want from experience. My current lease is about up. Maybe it’s Audi time. I’m disgusted with the sub par BMWUSA website, it’s old news, they should’ve fixed it by now.

My 2018 bmw X X line had a water pump leak and turbo line leak as well- it’s only about 61000 miles and barely drive it. Very disappointed from the quality of the today’s BMW products- I called BMW USA customer service and they refused to provide cover the cost for the repair or even provide a discount - BMW owners pay more money with the perception of better quality and experience- poor quality and poor judgement from BMW USA to stay behind their mission statement and the quality of their products! Very disappointed!