BMW USAReviews of bmwusa.com

All my life I have been the biggest bmw advocate! I have loved their products and have owned more than 2 handfuls of them. But after my recent experience, I can no longer support bmw or their customer service. I have an 24’ ix and a 23’ i7 and both chargers overheat. Bmw constantly says bring it to the dealer and they test it inside a massive air conditioned shop and say there is no issue. I have multiple ev’s and couple non bmw and all the cables work for the other cars just not the bmw ones. I live in Az and it does get hot here but these cars are sold in America and they are tested for cold and hot environments and yet this issue keeps getting blown off. I know I’m not the only one with an issue and I still get blown off. All everyone keeps saying is spend money, buy a wall box or install ac in your garage. Why should I spend more money on two under warranty vehicles. Everyone’s answer is I don’t know this and I don’t know that. The absolute worst service I’ve seen from bmw in my life. Imagine having two ev’s that you can’t charge. Then they said talk to qmerit and they can have your house checked and I call them and they want $2-500 just to look at it. I live in a brand new house that’s not even 2 years old. I have two 50amp breakers on the house, 40 solar panels and two tesla walls. They keep blaming my house and electric but if it was an issue, my Cadillac and polestar cables would have issues too, but they don’t. Atrocious service from bmw North America. Shame on a billion dollar corporation for not taking care of their customers. Only to point fingers and blame anyone and anything but themselves. This will probably be the last bmws I ever buy and definitely will never recommend them to anyone again. Spend $110k on one car and $165k on another car just to not be able to charge it with the cable that bmw provides and blames it on my house and just keeps saying buy this and buy that. The worst customer service I have seen in a very long time.

We purchased a BMW X5 new from BMW of Little Rock. With only 36,622 miles the front differential had a complete failure. After researching we found that its an internal defect and a known problem with the X5. We asked BMW of North America and BMW of Little Rock if they would repair it under a Goodwill/customer loyalty since it was a defect and the car was purchased new and only serviced at their dealership....they denied our request and claimed it was because we had purchased one set of new tires from a local tire shop instead of BMW. They want to charge over $8,000 for repairs on a car with just over 36,000. BMW is a joke, don't waste your money on one.

I bought this 2022 bmw 330i certify in 2024 had 21000 I noticed that the motor mounts were bad and took it to a Bmw dealership to confirm they were bad. So I thought they was going to be covered under warranty sense it only has 45,000, the dealer told me that its not cover because is considered a wear tear item. Si I called bmw usa and no help what so ever .. it really sucks that they don’t even try to help. So I wouldn’t recommend to buy BMW at all. 45,000 motor mounts shouldn’t be bad…

Extremely disappointed in bmw and its customer service. I purchased a 2023. The idrive head unit stopped working in 2026. A manufacturer defect caused corrosion to the connector pin leading to the head unit needing to be replaced. I’m within the 4 years of the warranty but not the mileage so therefore no warranty coverage. And customer service is offering no goodwill assistance. A premium luxury brand should exhibit far greater component durability.

They made sure I only had one advertisement while watching parks and recreation on peacock.

Really exceptionally poor customer service. Simply logging into the BMWUSA website is almost impossible. Customer support is generally unhelpful, and routes calls to places that hang up. The cars are great. The customer support when you need to log in to make payments - third world at best.

One of the worst experiences of my life I overpaid or double paid $5400 to pay off my BMW called in and one month and asked for the refund and they said they would send me to Accounting and Accounting called me back never happened. call back a few weeks later and got to wrap. I didn’t know anything and asked for a supervisor supervisor lied to me so I had three people lied to me before they realized they had my money and sent me my $5400. What an idiotic way to run a business.

I own a 2025 BMW X1 with only 14,000 miles. Recently, the brake pad warning sensor activated, and when I brought the vehicle to the dealership, I was told that the brake pads need to be replaced and that this is considered normal “wear and tear.” While I understand that brake pads are wear items, I find it very concerning that they would need replacement at just 14,000 miles. This is significantly earlier than what would reasonably be expected for a new vehicle, especially one marketed as a luxury product known for quality and engineering. With such low mileage and all maintenance performed at the dealership where the car was purchased, I believe this issue points more toward a potential defect or premature wear rather than standard usage. Under these circumstances, I feel this should be reviewed and considered for coverage under the new car warranty. I contacted BMW USA Customer Relations regarding this matter, but I was told there was nothing they could do. The response I received was disappointing and did not reflect the level of customer care I would expect from a premium brand. Overall, this experience has been very discouraging. The quality, reliability, and customer support are not aligning with the expectations typically associated with BMW. Based on this situation, I would seriously reconsider purchasing another BMW in the future.