BloomscapeReviews of bloomscape.com

I purchased an EL Ponytail Palm as a housewarming gift for my son. The picture of the XL plant was very impressive. However the plant he received was much smaller than expected. I was unable to speak directly with a person. Through several texts they determined my plant was a perfectly appropriate size. The plant was $150 with 30% off plus tax shipping and handling. I won't be buying anything from this company again. Should have stuck with a local business. Lesson learned.

I do not understand all of the bad reviews. If you do not like their return policy, then don't buy their product. I have had nothing but good experiences with Bloomscape. Even when things go wrong, which they will when you ship things that are living, they bend over backwards to fix it. No. They are not Amazon. But thank God for that. Keep doing what you are doing, Bloomscape. Your customers see your value, and we know that what you are doing is hard. If you are ever lucky enough to have Kit C. help you out, count your lucky star. That person should manage every customer service department in existence. Amazing.

Not sure why all the shade… This company and the people are so amazing!! So helpful and kind, and I love my purchase!! I will definitely be gifting more plants now, and certainly getting more for myself as well!

This is an amendment to a previous recent review. I never did get the plant I ordered and the watering can was damaged, when received. But, customer service was great. They were prompt and refunded my money. Therefore, even though it was a headache, and the shipping department is inept, the customer service representative was helpful. I added an star to my previous review because of this.

I don’t understand the low rating here? Not only did the plants I ordered arrive in perfect condition but one that got delayed in transit and arrived in pretty poor condition was replaced immediately, no questions asked. Thank you again Alex D. For taking care of me!

This is the best plant company on the internet. I have sent it multiple times for birthdays, Valentine's Day, and funerals. I always get a positive response and usually a comment about how well it is shipped and packaged. The quality of plants is second to none. Recently my credit card company screwed up and then tried to tell me to dispute the charge when it was NOT Bloomscape's fault. When I explained what Citibank said, Bloomscape went ahead and fixed it on their end so that I would not have to bear the burden. Love the company and their customer service.

I take exception from the fuss with customer service. Although my Mother’s Day gift was not up to par, when I reached out to them, they were most helpful in resolving my issue. Am hopeful to get my replacement in a timely fashion, but I’m not concerned since I’ve had good interaction so far.

Beware the limited return period. They have a 14 day return period - which includes holidays and holiday weekends. Customer service takes a long time to respond. And there is no flexibility - I tried to return a gift 16 days after it was delivered, but to no avail.