Bloomscape is here to help strengthen your relationship with plants. We make buying plants easy by delivering healthy, ready-to-go plants to your door and setting you up with the tips and tricks you need to help your plants thrive. Plants make life better. We make plants easy.
Bloomscape (bloomscape.com) has 97 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Home & Garden Services · Detroit, Michigan
Excellent
Home & Garden Services · Detroit, Michigan
New
Home & Garden Services · Hudsonville, Michigan
Poor
Home & Garden Services · Bloomington, Indiana
Excellent
Showing 6 reviews with 3 stars · Clear filters
Dorothy N.
The plants are beautiful and easy to care for, but customer service is poor. Twice I have sent plants as gifts and both times neither the card I wrote nor my name was included. The recipients had to call customer service to find out who sent them and, eventually, customer service read the notes I had written out loud to them. Unaccepable.
piyu S.
I have been buying plants from here over and over. Most of the times they come in great condition and other times they are easily replaced so I can't complain. It is on the pricier side so I will recommend checking out competitor's prices. But if you have the money then this is a safe bet!
Response from BloomscapeJul 22, 2022
Hey there! Thanks for taking the time to leave some feedback. Receiving a dead plant is absolutely not up to our standards and we're more than happy to make things right with you. Our support team is very active and I'm surprised to hear you have not received an email back yet. I'd suggest trying again by reaching out directly through our website or sending an email to [email protected]
DEBORAH L. E.
This is an amendment to a previous recent review. I never did get the plant I ordered and the watering can was damaged, when received. But, customer service was great. They were prompt and refunded my money. Therefore, even though it was a headache, and the shipping department is inept, the customer service representative was helpful. I added an star to my previous review because of this.
Response from BloomscapeJul 5, 2022
Hey Deborah! Thanks for taking the time to amend your original review. I'm happy to hear that despite the issues you experienced with your order, our customer support team was able to help you reach a resolution. We always try to do what is best for the customer and we're glad to hear that your experience with our team was positive. Please always feel free to reach out if need be.
Elizabeth S.
I ordered 2 hanging plants for Mother’s Day. I even paid for quick shipping. Neither my mom or mother-in-law received the plant. I emailed support about both orders and did not hear back. Update: bloomscape refunded me on both orders. I appreciate their quickness on rectifying this.
Response from BloomscapeMay 10, 2022
Hi Elizabeth! Thanks for sharing your feedback. I'm so sorry to hear about the issues with the deliveries of your orders. I see you contacted our support team as well; I've gone ahead and directed our team to prioritize your inquiry and you should be hearing from them very soon. Again, I apologize for the inconvenience and we're looking forward to making this right with you.
Coleen
Edited to say they were very fast to grant my refund and they auto-sent a letter explaining why and offering a little credit toward a future purchase. Thank you Kristen! Just another company very quick to process your payment and then full of well-meaning excuses why they can't ship when they promise. My order #770732 is still processing today (Sunday), when it should have sent "within" the week that just ended. It seems customer care tried, they responded fast to me at least. This isn't a complaint about them or even the shipping/packing guys. I'm sure people work hard and simply don't have the right resources or policies company-wide to make good on the expectations they set. Another late gift and dissapointing service I'll never try again.
Response from BloomscapeMay 3, 2022
Hi Coleen, thanks for sharing your expereince! I'm so sorry to hear about the confusion regarding about our shipping times. We definitely do our best to convey accurate shipping estimates, but there can often be unforseen delays. It looks like you were able to work with Kristen to get your order canceled and refunded. I do hope you'll be willing to give us another try in the future. Please feel free to reach out with any questions or concerns as we're always happy to help.
A T.
Edit: changed to 3 stars. A third email was finally answered and my order was sent out a few days later. Still won't be using them again, but I'd like the review to reflect my full situation. Original review: Ordered a single plant on 4/1/21 Today is 4/27/21 and it hasn't shipped. I've reached out to support twice and received no response either time. At this point they've basically stolen my money.
Response from BloomscapeJun 22, 2021
We're sorry to hear you had a poor experience! Unfortunately during that time we were experiencing longer than normal shipping times and we sincerely apologize for any inconvenience caused. If there are still unresolved issues from your order, please either share your order number or reach out to our customer support team at [email protected] - we'd be happy to assist you!