BloomscapeReviews of bloomscape.com

Very bad business, don’t buy from Bloomscape! They didn’t ship the plant I ordered, then after I asked to cancel the order they printed a shipping label, but didn’t actually ship the plant and told me they wouldn’t cancel the order because it was being shipped. Company has fraudulent business practices, poor customer service and makes no effort to remedy the situation when they fail to deliver!

To date, 5/12/22, I have requested help four times from Bloomscape regarding the receipt of a damaged tree that I purchased as a gift on 4/24/22. Having received the damaged plant on 5/3, I completed and sent a help request via Bloomscape’s customer contact form [provided on Bloomscape’s site] along with 16 pictures uploaded as proof of the damage. Since that initial help request on 5/3, I have sent the same information, pics, and request for help 3 additional times—on 5/4 to growhow@bloomscape, on 5/9 to support@bloomscape and most recently again on 5/12. As well, I left a message on their answering service. I paid a premium price for the tree I ordered and what I received was neither healthy nor close to what was visually presented on the Bloomscape website. In fact, the damaged plant I received was actually sickly and painful to look at and continues to drop leaves daily. As a result, I am very unhappy. To have been ripped off and then ignored by Bloomscape’s customer service is insulting, to say the least. As a final note, I have been a loyal customer of Bloomscape, purchasing five plants in total since late 2021. Out of the five plants purchased, the two most recent purchases this year have been delivered damaged. So that’s enough for me… I'm done. Bloomscape is simply not worth the money or the effort it takes in seeking their help. Additional: I have just received a response [shown below] that someone from Bloomscape has tried to contact me but I have not received any emails and there has been nothing in my spam folder... please resend and be certain to check my proper email address. No one has contacted me to date but ironically, I keep receiving Bloomscape's promotional emails. Update: I received my money back in full for the damaged plant but adding insult to injury, the plant had fungus gnats that I am still battling to this day. Needless to say, I will never purchase another plant from Bloomscape.

Firstly, I paid $15 for expedited Mother’s Day shipping. Before the cutoff. It arrived a day late anyway, Monday, so missed the deadline, but also, the plant was completely destroyed. There is no phone number so I’ve sent in their online form, emailed them and sent Facebook messages for the last 2 days and absolutely NO response! Absolutely SHOCKING! DO NOT USE THIS COMPANY.

I ordered 2 hanging plants for Mother’s Day. I even paid for quick shipping. Neither my mom or mother-in-law received the plant. I emailed support about both orders and did not hear back. Update: bloomscape refunded me on both orders. I appreciate their quickness on rectifying this.

I ordered a hanging basket for my mother for Mother’s Day. It was delivered yesterday. It was a huge disaster! The box was delivered on its side with soil coming out even though the box says this side up. The plants were crushed. The bamboo stick that would keep it in place was hanging loose. On top of that was your website. When I tried to file a claim it would not let me submit. I was very excited about your website but am wary now. I am hoping for a happy outcome. I sent an email with photos yesterday but have received no response. Now I’m struggling to send something to my mom from out of town by tomorrow. Disappointed is an understatement!

The plant was never shipped. They don’t have phone customer service. Their response was a standard apology, with no tracking or indication when the order would be shipped. After about two weeks, I tried to cancel the order —- no response. I finally had to reject the payment through dispute resolution on my credit card. Worse customer service of any online retailer.

Abysmal customer service and they will not cancel orders, even when attempted immediately. We purchased a "mother's day plant" only to be told after the purchase was completed that it would not ship until a week after mother's day. We submitted a cancellation request within minutes. We followed up with a separate email to customer service - since they do not take phone calls. We were told that the order could not be cancelled since it was already being processed - even though it apparently isn't shipping for over a week. This makes no sense given the fact that we requested the order be cancelled within minutes after completing the purchase. Do not order from this company. They are deceptive and just want to take your money and it doesn't appear they will process cancellations at all.

Edited to say they were very fast to grant my refund and they auto-sent a letter explaining why and offering a little credit toward a future purchase. Thank you Kristen! Just another company very quick to process your payment and then full of well-meaning excuses why they can't ship when they promise. My order #770732 is still processing today (Sunday), when it should have sent "within" the week that just ended. It seems customer care tried, they responded fast to me at least. This isn't a complaint about them or even the shipping/packing guys. I'm sure people work hard and simply don't have the right resources or policies company-wide to make good on the expectations they set. Another late gift and dissapointing service I'll never try again.