BloomscapeReviews of bloomscape.com

I ordered a large tree in a planter which arrived a few days after the expected date, damaged, and with a broken pot. However, this is not Bloomscape's fault, as it was delivered (and left on the truck for days) by UPS. Bloomscape was incredibly responsive, friendly, and offered several options to correct the situation. You can't really ask for more from a company! Would've give 5 stars , but I do need to find a new tree locally...

They sent the smallest plant I have ever seen. This is a $ 5 plant I paid over $35.00. How embarrassing this showed up as a gift. After reaching out the company did replace the plant.

I ordered a potted Christmas tree and plant stand for my daughter for her birthday. I included expedited shipping. It was not until after I paid for the order that I got a receipt from the company stating that the plant and stand would not ship for two to five days. In that same email I was told I would receive tracking information as soon as the items shipped. I never received any tracking information even though there was a link in the receipt. The cost for the paid for 2-3 day expedited shipping was $60. 4 days after the purchase my daughter received the plant stand part of the order. She never received the plant which was very expensive. The only tracking information available to me, which was the only access I had from the original receipt I received by email states that the item has been delivered which it has not -only part of the purchase was delivered. I have no idea what the status of the plant is since I have gotten no information from the company and there is no way to talk to anyone . There is no phone number to call. You can only fill out a customer request on their website which states that they will get back to you in 2 to 3 days which is ridiculous. I spent over $300 on a single purchase and only received a wooden plant stand (a day late based on the expedited shipping I purchased). And there is no way to speak to someone about the issue. I'm sure this will receive the same pat response I read when I found this website of reviews for the company- "So sad to hear about your current problem with the company." I feel very taken advantage of. I wanted to do something nice for my daughter for her birthday and I feel like this company has ruined it. On top of that I paid them to ruin it for me. It's hard to trust a company that has so much fine print. An update to this review added December 7 in fairness. Although communication with the company was very difficult due to the fact that they did not have a direct phone line, I posted several messages on their help page and did get responses. Eventually the plant was delivered to my daughter although not in the time paid for. The company refunded the delivery charge with no questions asked. And the plant my daughter received was in her words,"the most extravagant gift I've ever received." She thought it was extremely beautiful and lovely and healthy. An additional update 11/9 explaining my final rating of the company- The tracking email information for my plant actually showed up in the past 2 days -well past delivery. Obviously there was a problem with the way things were processing. I got a personal response from the company, as well as daily texts and photos from my daughter about how much she loves plant. I highly recommend they add a phone number contact and explicit information about what expedited shipping really means for a plant that is carefully chosen before shipment because their plants are clearly high quality and worth the money and time you will invest when you purchase one (or many).

Expensive but good. I always wait for sale!

I don’t understand the low rating here? Not only did the plants I ordered arrive in perfect condition but one that got delayed in transit and arrived in pretty poor condition was replaced immediately, no questions asked. Thank you again Alex D. For taking care of me!