BloomscapeReviews of bloomscape.com

Impressively bad experience with Bloomscape.. Four days after I placed my order, it still had not shipped. I contacted customer service and they told me UPS never picked up the order, so they had to reprocess the order. I requested a rush order to get the plants here before Christmas, but was told by customer service that even with a rush order, the plants would still not arrive by Christmas since order processing is 2-5 days. Upon reprocessing the order, they discovered the items are now out of stock. Here's my favorite part, the website still says rush orders will deliver before Christmas. This is a poorly run operation.

Absolutely horrible. The plant came damaged and all the stems are broken. I’ve essentially gotten a pot with small leaves when I paid for an XL plant. Unacceptable

HORRIBLE!!!! What an embarrassing company. I order and Paid for expressing shipping on a Sympathy Plant and when I went to track the order due to is taking days longer to arrive than expected (even after payment) I have emailed the "support" email and I STILL have not received a response back.. There is no number or fast/ Efficient way to get what you paid for. SCAM!!! No number, Email goes to a space and your money sits in their pockets.. Please PLEASE do not order and waste your time/money for their benefit!

Placed an order weeks ago, website says waiting for product to ship, when i asked customer service they placed a new order where there's ZERO way to track it. No one answers my emails and i just lost 400 dollars!!!!!!!!!!!! NEVER BUY FROM THIS PLACE!

I didn’t receive my full order yet, online the order is showing complete. Here’s the part of the order that I did not receive: Begonia Collection - Taupe ADDITIONAL RESOURCES: VIEW BEGONIA CARE GUIDE 1 $60.00 x 1 $60.00

I ordered a potted Christmas tree and plant stand for my daughter for her birthday. I included expedited shipping. It was not until after I paid for the order that I got a receipt from the company stating that the plant and stand would not ship for two to five days. In that same email I was told I would receive tracking information as soon as the items shipped. I never received any tracking information even though there was a link in the receipt. The cost for the paid for 2-3 day expedited shipping was $60. 4 days after the purchase my daughter received the plant stand part of the order. She never received the plant which was very expensive. The only tracking information available to me, which was the only access I had from the original receipt I received by email states that the item has been delivered which it has not -only part of the purchase was delivered. I have no idea what the status of the plant is since I have gotten no information from the company and there is no way to talk to anyone . There is no phone number to call. You can only fill out a customer request on their website which states that they will get back to you in 2 to 3 days which is ridiculous. I spent over $300 on a single purchase and only received a wooden plant stand (a day late based on the expedited shipping I purchased). And there is no way to speak to someone about the issue. I'm sure this will receive the same pat response I read when I found this website of reviews for the company- "So sad to hear about your current problem with the company." I feel very taken advantage of. I wanted to do something nice for my daughter for her birthday and I feel like this company has ruined it. On top of that I paid them to ruin it for me. It's hard to trust a company that has so much fine print. An update to this review added December 7 in fairness. Although communication with the company was very difficult due to the fact that they did not have a direct phone line, I posted several messages on their help page and did get responses. Eventually the plant was delivered to my daughter although not in the time paid for. The company refunded the delivery charge with no questions asked. And the plant my daughter received was in her words,"the most extravagant gift I've ever received." She thought it was extremely beautiful and lovely and healthy. An additional update 11/9 explaining my final rating of the company- The tracking email information for my plant actually showed up in the past 2 days -well past delivery. Obviously there was a problem with the way things were processing. I got a personal response from the company, as well as daily texts and photos from my daughter about how much she loves plant. I highly recommend they add a phone number contact and explicit information about what expedited shipping really means for a plant that is carefully chosen before shipment because their plants are clearly high quality and worth the money and time you will invest when you purchase one (or many).

Had a cyber monday promo code fail. Decided to order anyways and wrote them immediately because I assumed Bloomscape would refund the difference. Nope. Terrible customer service policies. They refused to offer a partial refund, and now I can't return the plants. Left feeling robbed. The 2.5 Stars overall tells the whole story about Bloomscape. Really shady on their part. Hard to trust individual reviews, but you should trust the aggregate score. Go to your local plant store which is still somehow cheaper. Edit: After the comment left by Bloomscape below, I followed back up as suggested. Bloomscape again refused any sort of refund or credit to rectify the situation. They restated their offer for a discount on my next purchase, which is not helpful when you will no longer be patronizing the business. Edit 2: One of the plants arrived rotting and wilted. I contacted Bloomscape the day of arrival to receive the 30 day guarantee. Well that guarantee is not the traditional guarantee you would expect. They want to send me another plant or give me store credit. They will not give me a refund. Obviously, I do not want to risk introducing another potentially diseased plant to my other plants. Bloomscape, please make any of your policies make sense, or just give me money back so we can part ways forever.

I received a plant from this company and it was clean and arrived in tack. So I decided to order two friends one. I ordered two plants for friends for Christmas. Thank goodness they were delivered to my house first. They arrived very dirt and one of the plant blooms was turning brown and dying. I reached out to the company and they offered 20 percent off my next order. Which is really nice and also sad. All this means to me is I have to spend more money to get a plant that may or may not be clean. Oh but wait I get 20% off! Ummm.. I think I will go with a company that will deliver a product that looks like it did in the picture, clean and healthy!