BJ's Wholesale ClubReviews of bjs.com

I saw Bo at the customer service desk today. I commend your employee for her wonderful help and going beyond her job to help me. Bo is an outstanding employee and a definite asset for your company. Her outgoing personality and friendliness is so very much appreciated.

Not a 5 because many items are very bulky Love that is not as busy as Costco and the sbility to self dcan and pay loved it Also the fact the invoice, when you scan snd pay, stays saved Costco member for many years A fan of BJs now

Tried to place a pick up order and it got sent to the wrong store. When I went to pick up the order my app let me know I was at the wrong store- but I wasn't driving the hours to get to the right one- went inside and customer service or order pick up could not help me. Called the help desk to cancel my order because I could not locate the number for the store my order went to in the app. When I went to try to fix it for the future within the app- there is no way to change it. I selected my store but when I go to check out it changed it again to the wrong store. BJs used to be great about 10 years ago - we moved somewhere where they didn't have one and just this year got a BJs again- but I am less than impressed. The app is horrible, and honestly the customer service desk should be able to handle more isses than they do. To top it off- I only ordered a pick up order because I was feeling unwell, so having to deal with all the extra nonsense put a bad taste in my mouth.

As you can see from other reviews, BJs does not have any real customer service. The Hampton Va store has tons of complaints and when I complained about bad frozen food that had been thawed and refroze, they gave me a generic response but did nothing to correct the issue. The employees stocking frozen food are leaving the frozen foods out on the floor for hours when restocking. Second issue is BJs is scamming customers. I turned off auto renewal last year and BJs turns it back on without your consent. Again, this year I had autorenewal turned off. Also, I did not authorize BJs to store my credit card. BJs turned on auto renewal and if I had not seen the email, they would have charged me when I do not plan on renewing my membership. Not only that, they are violating federal consumer laws. Every credit card that I had used for shopping in BJs was saved in my account. I never authorized BJs to store my credit card information.

This is the second time I made a purchase from BJ'S and the item went on sale a week later and when going to customer service was told we don't price match "only our televisions". There was a suggestion to return the item for a full refund then re purchase the item at the sale price, personally I didn't want to do that after purchasing a computer. I am very disappointed. I have learned that BJ'S competitor would have refunded the difference I am considering changing wholesale clubs.

We have been longtime BJ members and I’ve never had an issue like this. We bought new tires for our car got an appointment. They came in. We went to leave our car off. They only had one young small girl for the entire staff and she could not get the lug nuts off. She told us we would have to go to a different BJ’s. She said no one was coming in that could help us. We asked if we could bring it back tomorrow when the manager was there and she said no they didn’t have room for us. Myself and my father took the morning off from work to take care of this and now we’ve wasted an entire morning. I asked for a refund and it took over an hour for them to figure out how to refund the money back to our credit card. Will never go back to BJ’s again for Auto work very very, very disappointed.

Thief's!!! I opened a BJs account and got the mastercard. BJ's then reupped me using the credit card without telling me. I called and cancelled the card because I dont want it used like that. I just received a bill a year later for $130 for the BJs card. I called in and they said I called in and asked for the card to be reissued and the $130 was for a new membership. 1st, I never asked for a reissue of the card and 2nd, $130 for a membership, are you kidding me. I'm on the phone now trying to get it cleared up and the BJs agent was rude and telling me I had to pay the $130. I'm on now with capital one and hope they can clear it up. I'm happy COSTCO has come to town, Good bye Thief's at BJ's

Why does BJ’s sell large bags of frozen vegetables with 80% carrots in them? I am being silly of course we all know why.