Biolife Plasma ServicesReviews of biolifeplasma.com

This is for the BioLife on Morganton Rd in NC; needed money, so I filled out the online forms, and made appt. I've given blood/plasma when I lived in TX, so I'm not new to this. However, I kept getting a bad feeling I couldn't shake off, so when something conflicted with the appt, I canceled. Need money again, so I scheduled appt online. This morning, I looked up directions and read the reviews. It's very concerning. Most are 1 star, and the pictures are disturbing. I have tiny veins. Even the nurses at my primary will have problems, and I end up with bruises, sometimes large. And reviewers warn of wait times of 4/5 hrs (!). I'm in good health, but I'm 74 and can't stand very long w/o legs hurting. I canceled. Unless BioLife has consistent good reviews/service, I'll stay away.

Promoted through SPAM - avoid if possible

I have been donating my O-neg blood and plasma for many years after getting a pacemaker. I am 77 years old. My neighbor suggested I try BioLife, so I went to this location on Richmond Avenue. There was only one person at the Check-In counter so I had to wait 20 minutes. Once I checked in, which took 5 minutes, I waited another 5 minutes before seeing the first screening unit. The screening took about 5 minutes. I then waited for 10 minutes to visit with a nurse for a physical exam. The exam lasted only 5 minutes. The nurse told me I was not eligible to donate because I had a pacemaker. That's odd. I've been donating for years with a pacemaker without a single problem. I asked the nurse why the disqualification wasn't posted on their website. The nurse didn't apologize. So, I wasted $45 on Uber and 1 hour of waiting in lines just to be denied. This place was a zoo. They were short staffed which caused very long lines. I only met one staffer who was pleasant, the rest appeared to be rushed and unconcerned. One nurse appeared to be frantic while trying to move customers along. After witnessing all of this, I can't imagine why anyone would go here except those who were hard pressed to get some money. Thanks, but no thanks. I'll continue to donate for free at Gulf Coast Blood Centers where I'm surrounded by pleasant staff and get free snacks, including Otis Spunkmeyer cookies.

I donate regularly at the Austin branch. Whilst their staff are mostly just disinterested, I had a staff member be rude and I caught him mocking me to his colleague. When I took it up with his manager she was extremely rude and threatened to ban me. I tried to discuss via the contact form on their website, and my messages were ignored three times. They really don’t value their donators time at all.

I have been going to the BioLife in Mckinney Texas for over a year now with somewhat no problems. Well, I was there last week and right after the lady started the process, my left left started twitching, which it usually does many times through the months. So I decided to start recording a video of my leg with my cellphone. Well, my cellphone is a piece of junk so it started taking photos instead of a video so i had to keep "messing" with my cellphone so all of a sudden this woman comes to me telling me to "ERASE THOSE PHOTOS AT ONCE"!!! I was caught off guard so I told her that I was trying to take photos of my leg and she still insisted on me to erase the photos. So I told her "ok". So when she walked away, I grabbed my cellphone and was trying to delete the photos and my cellphone started acting up again. So as i continued on trying to delete those photos.. she came up to me again and said "I told you to delete those photos and you continued to take photos" and I was like "WHAT"??? So then she proceeds to stop the machine and she says "I talked to my manager and you are now deferred permanently"! I told her "what? I was erasing my photos" and she continued to argue with me and basically told me to pound sand! I have NEVER had someone like that treat me as if I was a criminal. NEVER! It was horrible! I do not go to the plasma center for myself. I do not need the money. I was donating the money to the SPCA. Well, I have always thought that that particular employee was a little racist towards people like me. I am sorry to say that. I have never thought in my life that I would admit something like that because I have never been discriminated against before I have have always said for the past years that its Caucasian peole that have been discriminated against for teh past 6 years. I am Hispanic. But this is the first time in my life that I really feel that this Caucasian lady wa not pleased with me because I am Latino. She would always not smile when she was near me and the vibe was not good when I was there. I just do not understand why she treated me the way she did. I would totally understand if I was warned before to not take photos and then If I did it a second time, then I would understand why they would kick me out of there. But why else was I kicked out of there the first time i took those photos??? And it was supposed to be a video of my leg twitching but my cellphone took photos instead. And thats why I was literally kicked out. But that's ok because I started going to Grifols plasma center in Carrollton Texas and they welcomed me with open arms and they pay way more. So more money for my fur babies at the SPCA. What a HORRIBLE experience at Biolife. I would not EVER go back....even if they payed me a million dollars!

Kennesaw GA location. I am livid with how poorly I have been treated like a criminal and I strongly recommend you go somewhere else like ADMA. You will notice many other here mention ADMA as they are great! But here? Many negative reviews!! That and a comedy of errors and hassles! But I really tried! I started going there in March of 2025 and nothing but hassles. Power outages. Cancelled appts with emails at 3am and no texts. Bruised my arm so badly for a month and I almost never bruise. Then some kind of borderline test retest for protein with my SPE and that was it for me. They also herd you like cattle in there with low privacy walls and loud music. I left and went down the street to ADMA who has a much more doctor office feel and no hassles and have never had an issue. Great center! Only issue is they are not open on weekends and BioLife is. A new issue with my work schedule that is hectic 12 hour shifts. I went back last August to check and see if I could get back with them to be able to donate on weekends and to see if things improved. They told me I needed to take the SPE again and check back. Well that took four times and four visits!!! One was inconclusive and then they lost two others! I had to keep calling them and going to find out. Finally one great staff member took the time to get me the test again and personally followed up and FINALLY all was fine and just needed a physical to start donating again. This is where I made a mistake on timing and their reaction is why I am told I can NEVER donate there again. They treated me like a con man or criminal and was totally a disgrace. I scheduled and went for a physical and donation and all was normal. They then told me that I had donated somewhere else 4 days earlier on a Friday as this was a Tuesday. I believed 1000% that was two weeks ago or more at ADMA and was NOT me! They showed me on the screen and because of this they told me that I was permanently deferred/banned and the manager literally told me I was committing fraud! I got up and stormed out from that unprofessional reply to me! I went strait to ADMA and had them confirm my last appts and THEY WERE RIGHT and I was wrong! They WERE the previous week. My hectic work schedule made me lose track of the weeks and I made a mistake. But the reaction a rude accusation to this is where I am now taking issue. I emailed them TWICE explaining what had happened and apologized for my timing error. As is the case with this place it took two times to hear back. When I did it was a short and to the point. Again treating me like someone who had committed a crime. "We understand that honest mistakes occur, but unfortunately, the permanent deferral cannot be removed." So I have deleted my app and destroyed my Debit card from them. They are a mess and treat their donors like cattle. Drag them on. Terrible communication and follow up. I should have never bothered to waste my time with this place. You should not either! ADMA is just under the 575 bridge to the left. They are wonderful kind and professional. Go there instead. Only negative is they are only open M-F 6-6. Done here!!!! Just the worst!

This place sucks and there slow

Get better people who care when they stick with you and are not careless about it. I was not impressed and ended up getting a better system. Need to be careful about how they talk to people. We are doing them a favor by giving plasma to the people who need it. I have only been there three times, but the last time I went was awful.