Biolife Plasma ServicesReviews of biolifeplasma.com

They are butchers at Biolife on Harlem. Some dude name Matthew put a Huge knot in my right arm. He was overly aggressive when sticking me with the needle. Soon after it caused a huge knot to form. Not only that the stick was horrible and every spectrum. He should not be allow to stick due to lack of training.

The techs are grossly under trained. I went in to donate and the tech tried to puncture my tendon instead of my vein which caused quite a bit of discomfort. Since blood draws is what they do on a daily basis they need to be trained better. I was a radiologic technologist for 27 years and regularly started IVs. I was very good at it and know the difference between a good and a bad poke.

The person could not draw my blood and it was extremely painful. The manager could not either and wanted to try my other arm but before I decided she stated I would get $20 if I wouldn't and I wS only getting $45 for the day so I took the $20 only to find our later it was o lt $10. The manager said they must have changed the pricing. My arm was still bleeding four hours later and it should have been done and normal after two. Wonder what damage wad done poking me. Manager shouldn't be one if you have to lie to customers or don't know policy.

I am filing this complaint against BioLife Plasma Services after two extremely negative and unsafe experiences at one of their donation centers. On my first visit, I was kept waiting for four full hours before being taken back. After the donation process was finished, staff left me connected to the machine for an additional 30 minutes with no explanation or assistance. My second visit was worse. The staff member inserted the needle far too deeply, causing a severe and painful bruise that lasted for days. The machine then stopped three separate times and had to be reset multiple times. After the procedure was finally complete, I was again left stuck on the machine for another 30 minutes while staff stood around talking about their weekends and fumbling with equipment, showing no concern for my situation. The center appears severely understaffed, and the employees present seemed untrained and completely uninterested in donor comfort or safety. After these experiences, I received a promotional offer for $150. When I attempted to redeem it, I was told I was ineligible. It is clear that BioLife sends out these unclaimable offers regularly to lure donors back in, which feels deceptive and misleading. These incidents have left me concerned about the safety and quality of care at BioLife. Improper needle insertion, repeated equipment failures, long periods of being left unattended while connected to machines, and untrained staff are serious issues. I strongly advise anyone considering plasma donation to go elsewhere.

Meatmarket with a ridiculous process to donate. Make an appointment you have to be there 10 minutes prior, check in but then have to sit and complete a computer screening which can then push you past your scheduled appointment time and they can be jerks and send you away. After you complete your nonsensical computer questionnaires, you have to stand in a long line to have your vitals taken and can be rejected at that point as well. The 1st time the Medical Assistant put the needle in too far and it messed up my arm. They tried to blame me, it took over a month to heal, all the while I couldn't donate again anywhere. They overbook and they know it. Just a meatmarket that cares very little about you although if you are lucky enough to make it through the process, you'll get $100 which should be a heck of a lot more considering how much they sell it to hospitals for.

Scheduled an appointment through the app for 3 o’clock. Arrived at the location at 3 o’clock on the dot and was told by staff that they were closed. They did not care at all that I had an appointment and did not provide any explanation as to how I was able to get a verified appointment for a time when the location is closed.

On May 2, 2026, I attended the BioLife Plasma location in Livonia, Michigan for a routine plasma donation visit. During the screening process, the employee responsible for obtaining my blood sample did not follow proper protocol. I observed that after cleaning my finger with alcohol, she immediately performed the fingerstick, then immediately collected the blood sample without allowing the alcohol to dry or wiping it away. This can compromise the accuracy of the test, and my hematocrit reading came back significantly low (30), which is inconsistent with my normal health, diet, hydration, and supplementation. I also observed that two donors ahead of me were deferred by this same person for low hematocrit, raising additional concerns about whether proper procedures are consistently followed. When I asked about the testing method and requested a retest, I was told it was not necessary, despite the potential for error. When I brought these concerns to the assistant manager, I was not provided with a satisfactory response. He stated he was the highest authority available at the location, did not offer an apology, and indicated there was little that could be done beyond reminding the employee to follow protocol in the future. He also advised me to submit a complaint through the website, while stating he would be the one receiving it so nothing further would be done anyway. I was not provided with alternative contact information for escalation despite requesting it. This experience raises concerns not only about testing accuracy, but also about adherence to proper health and safety protocols in an environment that handles blood and serves a high volume of donors. This is not the first time I have experienced this type of issue at this location, which makes the situation more concerning.

I would donate my plasma and time with no compensation however, when I make an appointment to do so and there is a very long line (a wait of two hours) just to begin the process, I decided to leave.