Biolife Plasma ServicesReviews of biolifeplasma.com

Do NOT go to Bio Life in Kissimmee florida I went on Tuesday and it was awesome I gave them a 5 star rating on google reviews and went back yesterday and a nurse by the name of ivey jammed the needle in my arm 😳 and when I asked him why he was being so rough he smirked at me like it was funny and oh this happens sometimes , it was hurting very bad and turned purple and a big purple knot came up I told him to get the hell away from me and asked for a supervisor the supervisor took me in a room upfront and i asked her to look at camera because jammed needle in my armnshe said he followed protocol and slipped up and disclosed she knew him personally that she hired him . I asked how many times has he done this in the past she told me that was none of my dam business, So now since I said something about her lover they deferred me and told me I wasn't allowed back on property !! This should be investigated !

Coupons&payment is I think for me.Plus it's one guy at the center,when I'm done donating. I always be bleeding my close up,every time. Evan is his name,here Chattanooga tn

Around 80 people were waiting at 3:17 pm on December 26, 2025, and there were only three employees to handle the plasma donations. Absolutely disrespectful! Hire more staff or close the Kissimmee office! The treatment of both donors and employees is unacceptable!

The staff are awesome but the company sucks. Endless waiting times. Back pain and feet are in pain constantly. They don't even offer chairs, you must stand for 2 to 4 hours.

Laura and Taylor were friendly and showed great confidence and expertise in each of their roles.

I had a horrible experience at this plasma center in Spring, Texas. When I arrived to donate, an employee asked me to remove my prescription glasses, saying she “needed to see my eyes.” I always wear my glasses and have never been asked to remove them before, so I was shocked. When I questioned it, she got an attitude with me for no reason. I continued with my donation, and while another employee was getting ready to wrap my arm and move the card, blood went everywhere. She snatched my arm aggressively. When I told her not to pull my arm like that, she yelled at me. I calmly told her that her behavior could be a problem, and she responded with more attitude. When I returned today, I found out they had written me up based on lies that were told about me. They claimed I was rude and threatened an employee, which is completely untrue. I only responded to how I was spoken to. The manager didn’t investigate anything—he immediately blamed me and ignored the fact that his employee put her hands on me and mishandled my arm. I let him know I won’t be returning at all. I did not appreciate how unprofessional and unsafe the entire situation was.

I started as a new donor at the end of November. I had my first appointment, and they did the SPE sample on the first visit. Then on my second appt, they did a SECOND sample. When I asked why, the lady said it was in the system to have one done, even though I did one on my first appointment. Mind you, this is my second time donating with Bioplasma. I went in for my third donation and that went as expected. When I was getting ready for my fourth donation, as I always do, I double check my appointment time the night before. Everything checked out and was good. When I get up in the morning, I have a message on the dashboard saying I needed to do ANOTHER SPE SAMPLE. I was only my fourth donation and I already submitted 2 at this time. When I finally got in touch with the office on the following Tuesday(I was supposed to donate that previous Sunday), the receptionist said it was procedure, and I needed to come to the center to talk to a nurse. When I asked if the nurse was avaiable she said no nurse was in the building but to come down anyway. At that time, it didn't make sense for me to come do another sample without an explanation to why I am doing all these samples in less than ten days and I wasn't guaranteed to talk to a nurse or donate. Also the receptionist stated that it was the nurse who make to decision for extra samples. WHAT??? THIS IS NOT CORRECT PROCEDURE FOR ANY FACILTIY THAT THE NURSE CONTROLS WHO THEY WANT TO GET EXTRA SAMPLES FROM!?!? To me, it seems like they don't want to pay the new donor fees and are making excuses for people to not make donations. Also riddle me this, if something was wrong with my SPE, which the results would not have come back that soon, why have my other appointments not been cancelled???? It states that we get the SPE done at first visit then every four months after, if it comes back abnormal, all future appointments would be cancelled. I still have an appointment booked but need to give a third sample. Am I missing something?? I'm upset and confused. It doesn't feel or sound right I feel like I'm being scammed out of the first-time donor fees because of the 30 day rule and donations. This is a frustrating situation to which I still have no explanation offered for this and also know that I am not the only donor who is going through the same experience with this facility. What do I do now? I also reported this on the app with customer service, and no one has responded at all, even within the timeframe they give!!! This is very scam feeling, especially because I have had conversations with other new donors going thru the same experience. So What is BIOPLASMA GOING TO DO TO RECTIFY THIS??? I have screen shots and call log to show when I talked to the receptionist and messages in my app. Location is 701 Battlefield N, Chesapeake, VA M. Oliver.

After experiencing CSL, which was understaffed and underprepared, I went to BioLife, and my first couple of visits were great. I liked the app and the appointment system—there was no waiting around. The rooms were clean, and the staff was friendly. However, after my third successful visit, things went downhill. BioLife called me but didn’t leave a message. I called back several times asking for a return call, but no one ever got back to me. When I showed up for my appointment later that week, the staff told me I was ineligible to donate due to my protein levels. I mentioned that no one had informed me, and they explained that they had called but couldn’t leave a message due to HIPAA. This didn’t explain why my calls weren’t returned. I managed to get reimbursed for gas (it was a 40-mile round trip) and did another protein test, then went home. Ten days later, they called again to say they needed another sample because the previous one hadn’t been sent in on time. At that point, I gave up. I told them they needed to get their act together. The process was too disorganized and frustrating. Having an inbound phone line that nobody ever answers and not returning calls is completely unprofessional and unacceptable— especially for a medical clinic. The pay is decent, but in my experience, it’s not worth the stress.