Biolife Plasma ServicesReviews of biolifeplasma.com

I am a long-time competitive athlete in Houston, TX. A few months ago, I was demoted rather suddenly from full-time to part-time at work, losing benefits including health insurance and income. I am worried about how I will get through December when I will not earn any income for Thanksgiving week nor for as long as 6 to 8 weeks after my semester classes finish in early December. Hoping to make up some of that income and help others, I signed up for my first appointment to donate plasma right before Thanksgiving break. The center was 30 minutes' drive from my house and very busy. I knew that the first time takes some time. The staff seemed very professional and trying to do their jobs well even though they were stressed. Everything went well until after the questionnaire, when I was told to see a nurse. The nurse informed be that because I answered "yes" to a question about sleep apnea (I have mild sleep apnea and use a cpap, which I told her and indicated on the questionnaire. It is genetic, not related to obesity or other conditions), I would not be allowed to donate until a simple form about my apnea was signed by a doctor and faxed over. It was afternoon on Friday, so most doctor's offices were closed. I was upset, but tried on Monday to get the form signed. Since I lost my health insurance a few months ago, I first went to a health clinic that I used a few years ago and still received some services from, but I haven't been to recently. I was told that my new doctor would be out all week and maybe I could contact another doctor that would be in the next day. The last medical facility that I had gone to (when I had insurance) is in the same area, so I went there. They were busy too and there was some back and forth, but two days later (this is now Tuesday before Thanksgiving), the form was signed and faxed over to Biolife. I called all day to make sure, since the center is some distance from my house and I didn't want to go over there and find it was all for nothing. Late in the day, I reached a nurse at Biolife. He said that they had received the form, but now because my doctor had checked a box that said "diabetic", I could not donate yet. I said, "WHAT? I am NOT diabetic!" Then he clarified that the "pre-diabetic" box had been checked. He talked like prediabetes was the same as having diabetes and that I had "insulin resistance". I am not a medical professional, but I know that that is NOT the case at all. My numbers have fallen into the pre-diabetic range in my last few checkups, but I am NOWHERE close to developing diabetes. The person in the nurse's office said he would fax the form back to the doctor's office with more questions, but who knows how long that will take or if they will even respond. What makes me furious is that most other donors I saw looked like they were in terrible shape...overweight, disheveled, etc. I am not judging them, but why the heck is MY health under such scrutiny when I was one of the healthiest people there? I am petite, but otherwise look like the athlete I am. What do sleep apnea and pre-diabetes have to do with plasma donation? If those things are so important, why can't some information about that be included in the new donor information? Had I suspected I would be rejected or more medical information was necessary, I would have gathered that information beforehand or tried a different organization. Or am I being discriminated against because I am older than the average donor? I am very frustrated and disappointed. I wanted to start my donations before Thanksgiving while I had time off. Surely not all plasma organizations are like this? Since I invested some time at Biolife already, I will wait a little longer. If I am not approved to donate by the end of this week, I will go elsewhere.

Biolife in Eau Claire Wi is pretty much a joke. There are some really good employees but the majority are terrible. Theres one young woman who always looks a little ticked off and she only mumbles, she barely opens her mouth when she speaks and then gets mad when she has to repeat herself. She is really unpleasant and I always get stuck with her. Staff moves really really slow, and wait times are long, at least an hour longer than they should be, it is maddening. They just cannot get in under control, it's been this way for years.

Deonna has been very helpful and everyone here is very friendly and happy . It's a wonderful Atmosphere.

Taylor made my experience great, she always welcome you with a smile...need more employees like her...

McKnight location : No explanation upon arrival what to do if new doner. Had to ask other people in line what to do. Too many people scheduled at one time, line was literally wrapped around the bathrooms in far corner . Staff doing vitals and fingerpick did not change gloves nor wash their hands between people and set up . Waited almost two hours to be turned away during review of questions;bc of needing Dr's note about ptsd and bipolar. And told I could not return until Dr. Notes were returned back. Would not have wasted my time if I had known that or if I had known so many people were scheduled at the same time basically. Line barley moved in the two hours I was there and saw multiple people leave due to the overcrowded area and amount of people waiting. Don't waste your time.

I’ve been donating for a while now at the Douglasville Georgia location. For the last couple of months wait times have been extremely long. Lines to get your vitals done are wrapped around the inside of the building and the line to actually donate has been the same way. The wait is ridiculous. Once , I stood in line for about two and a half hours and and the entire process took about 3 and a half plus hours, all for $40. I’ve made several appointments after that to only come in and find that the lines are still wrapped around the inside of the building. After seeing that, I’ve just walked out each time. BioLife has to understand that people have jobs and other responsibilities. Most of us can’t afford to be there for three to 4 hours. They seriously need more staff or they need to rethink their scheduling process. Because of this, I won’t be donating anymore.

BioLife in Loveland is a very professional and friendly plasma donation center. During my donations, all staff treated me with the highest respect and courtesy. They tried to make my experience as comfortable and smooth as possible. I recommend for anyone wanting to donate plasma to go to BioLife in Loveland.

Do not donate here. Because of their scheduling conflicts and appointment scheduling they ruled me out of my new donor bonus. I was supposed to receive the new donor bonus for eight donations made it to the six donation and they automatically sent me to the normal donation amount of $40 and gave the excuse because I wasn't able to donate last month and it happened to do with all of their appointment scheduling. Go to freedom plasma in harker heights or Killeen because they will at least be upfront with you and tell you exactly what it is that you need to do to be able to get the bonuses unlike this place who is vague and also conducts how much they give you by their scheduling of appointments