Hend Abou G.
Terrible experience: FRAUD alert
Terrible experience I had to cancel my bookings due to medical illness and I have a the medical report All the hotels and airlines refunded me but Billabook refused The hotel accepted to refund without a penalty and sent them to refund me but they don’t reply to my emails at all!!! This is fraud ! I WILL NOT SETTLE TILL I GET MY refund $994 This is absolutely unacceptable and unprofessional Your reply is UNACCEPTABLE especially that the hotel requested that you refund my full amount !!!
Response from BillabookAug 15, 2024
Dear Hend. We would like to clarify the situation regarding your reservation. You initially requested to cancel your reservation due to pregnancy, and despite your booking being non-refundable, we reached out to our supplier on your behalf. After successful negotiations, we managed to reduce the cancellation fee to only 1 night, though the original policy would have required 100% cancellation fees. Despite this option, you chose not to proceed with the cancellation, and the booking remained active. On July 16, you canclled your reservation with 100% cancellation fees, as per the cancellation policy. Later, you inquired about the possibility of waiving fees if you made a new reservation for different dates with the same supplier. Although the booking is non-refundable and cannot be modified, we escalated your request to our supplier. Unfortunately, you canceled the second reservation as well, citing medical illness as the reason for cancellation. We truly understand your situation and have made significant efforts to assist you. However, under the current circumstances, we are unable to take any further action. We hope this provides clarification, and we wish you all the best.