BillabookBillabook is a travel technology company specializing in hotel bookings worldwide. The company was founded in 2020 by a team with extensive experience in the travel industry. We connect travelers with a wide range of accommodation options through integrations with wholesale suppliers and real-time availability technology, enabling access to competitive hotel rates. Billabook operates with proprietary technology and is a Google Hotels connectivity partner.
Billabook (billabook.com) has 394 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Sven
Ich hatte über diese Seite gebucht und nach über einer Stunde keine E-Mail ober andere Rückmeldung erhalten. (Auch wenn ich noch in der Zeit geducht habe, in der es NUR eine Stunde bis zu einer RÜckmeldung dauern soll und nicht 6 Stunden (Schon frech!) Als ich dann über meine Buchungsnummer und Namen stornieren wollte, stand auf der Seite, IST BEREITS STORNIERT. Nie wieder! Keine Empfehlung! NULL von FÜNF Sternen!
Graceson B.
Website was easy to navigate and very detailed. I also asked to accommodate a tough request, which was graciously administered to by the kind team. Offers listed on the website were excellent too
W_
On the 7th June, my hotel booking was cancelled due to a force majeure. Over the next 3 weeks, I sent numerous emails to Billabook, and tried to phone the customer service number many times, and did not receive a single response. On the 27th June, I received an email from Adam in the Accounts team, saying "We confirm that this booking was cancelled free of charge and the refund was approved and processed from our end". He went onto say that "our accounts team is proactively investigating this transaction with our payment processor to trace the status of the credit", and that he would "provide an update early next week". That email was sent more than a month ago. No money has been returned to me at all. I have followed-up by email and by phone many times since, and I have recieved no reply at all. This situation is now very serious. I need Billabook to process the refund immeditaely without any further delay, and confirm this to me in writing. I would welcome a response from Billabook so that this matter can finally be resolved. My booking number is 2025466.
Demoy H.
Scammed me out of $420 by never sending me a confirmation email and forcing me to use a debit card. Have not replied yet when asked for a confirmation email either. Thankfully I used PayPal but I’ll never wait this long to plan a trip again, clearly a deceptive tactic
Aqsa K.
I recently booked a hotel via billabook. Firstly amazing prices and secondly they really helped me with an issue. Quick fixes and 24 7 availability i wud really recommend every1 to try them out.
Kishwar
I booked Double tree by hilton hotel in makkah first time with billabook.com .My experience was excellent. After booking i found very negative reviews which made me too much worried but on my arrival check in complete within 5 minutes. everything was smooth and quick whenever i mailed to billabook i always received response . I will again use their services.Thanks billabook.com
Leonidas F.
The reservation was great. I don't understand the issues many people dealt with. We had a hotel reference number, the people at Villa Book answered our email almost immediately, and the booking was exactly as expected.
Chloe L.
Reference 2013841 Booked room in Paris however due to family illness iv had to cancel within plenty of time. I have emailed with confirmation of cancellation but radio silence since when requesting when i will get my refund. Multiple emails and absolutely nothing back. I cancelled weeks ago and would never expect to have to chase like this. Unacceptable
