BillabookReviews of billabook.com

i pay 34 USD and my hotel room I was booking for Citymax Hotel Everything is fine I will recommend replay fast forward fast

Fast booking and quick support service

Booked a hotel through this website, received the confirmation and when we turned up at the hotel they couldn’t find the reservation , they finally found we had been booked into their sister hotel which we didn’t want to stay in, no one from Billabook reachable to sort - really awful - never using again .

I made a reservation under the name **Ceyda Akdi Gök** for a stay at **Cratos Premium Hotel & Casino** from **24 August to 31 August** and paid the full amount by credit card. Unfortunately, the payment was never transferred to the hotel. When we arrived, the hotel informed us that they had not received any payment. As a result, we were forced to pay the hotel a second time in order to avoid losing our reservation and complete our stay. We contacted the company by email, explained the situation in detail, and requested that the full amount be refunded to our credit card. However, we have received no response whatsoever. This means our original payment has neither reached the hotel nor been refunded to us, which is completely unacceptable. I strongly advise others to be cautious when booking through this company until they improve their payment processing and customer service. If this issue is not resolved immediately and our refund is not processed, we will pursue all available legal remedies. 11.08.2026 UPDATE: Still No Refund and No Response As an update to my previous review, we were forced to pay the hotel for a second time because the payment we originally made through this company was never received by the hotel. We have already sent the company the official invoice issued by the hotel as proof of this second payment. Despite providing all the requested documentation and contacting them repeatedly by email, we are still not receiving any response. Our refund has still not been processed, and we have not been given any clear information about when we will receive our money back. We have fulfilled every request made by the company and provided proof that we paid the hotel again. At this point, the continued lack of communication and failure to refund our payment is completely unacceptable. We expect the full amount to be refunded to our credit card immediately. If this matter continues to remain unresolved, we will proceed with the necessary legal action to protect our rights. I will continue to update this review until the issue is fully resolved.

I made a hotel booking through billabook but the booking does not exist when I checking with the hotel. I have sent an email regarding this but still dont get any feedback

Billabook was so helpful in helping to make my family vacation complete. I was in a bind and needed help with my rooms and Billabook got me upgrades at no additional charge. Adam was the best and I would definitely you them again in the future.

Booked a rate that was about $40 lower than all other websites. Said it was the full amount. Showed up at property and they said there was a $40 additional fee that Billabook didn't disclose. Super sketchy, avoid this place.

This is the worst experience ever. I made a reservation for two days and when I arrived they couldn't find my reservation plus customer service never responded. I am currently waiting to see what can be done but so far things don't look good because they came find a reservation!!! Never use it!