BiggerBooks Reviews | Read Customer Reviews of biggerbooks.com

BiggerBooks Reviews | Read Customer Reviews of biggerbooks.com

BiggerBooks reviews

531 approved reviews, newest moderated first

GK
Sep 14, 2019
Good Experience
I received my book on time and in the condition promised.
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Lisa
Sep 14, 2019
Good books but their website and…
Good books but their website and customer service isn't good
Response from BiggerBooksSep 16, 2019
Hi, Lisa! We are so sorry about the inconvenience. If you still need to talk to a live representative, because of the fall back-to-school rush, the quickest and easiest way to reach our customer service team is by using the live chat feature on our website. If you go to www.biggerbooks.com/help-desk, a chat bubble will pop up on the bottom right of the screen. Open that and a rep will be there to help you shortly. I will also reach out to you directly in regard to this matter. Thanks for your patience as we work our way through the busy season! -Beth
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Amanda P.
Sep 14, 2019
Books came timely and just as ordered
Books came timely and just as ordered. Great savings thank you!
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Monette K.
Sep 13, 2019
gave the wrong edition of the book
gave the wrong edition of the book, and came almost a day late.
Response from BiggerBooksSep 16, 2019
Good morning Monette! I'm sorry to hear that the item you received was incorrect. Unfortunately, mistakes can occur during the packaging process. I will email you directly to resolve this issue. Thank you -Beth
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Consuelo
Sep 13, 2019
Very good experience buying some books…
Very good experience buying some books for my kid. Best price too.
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Leslie L.
Sep 13, 2019
Loved their service received it on…
Loved their service received it on time!!!
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Beth S.
Sep 13, 2019
I received my book
I received my book, and it was in good condition. It didn't take long for delivery.
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JCK
Sep 11, 2019
Terrible, unresponsive, STAY AWAY
If I could give Bigger Books zero stars, I would. I ordered one book on Aug 12, and Bigger Books immediately charged my credit card on that day. On Aug 20, I received an email saying, "Due to a change in availability from our supplier, the following item(s) have yet to arrive in our shipping facility." On Aug 26, I responded to this email asking when I might receive my book. On Aug 27, I went to the website and emailed the same request. NO RESPONSE EVER. Also NO ability to reach a person at the phone number listed on the website. After a long message, the recording says it will text the number from which you are calling. My landline does not have the capability of receiving a text! On Sept 4, I emailed another request regarding the delivery of the book I ordered and for which I have paid. NO RESPONSE as of Sept 10. Yet, the book I ordered is available for purchase on their website and the website for eCampus, a website that carries the same address as Bigger Books. This company has NO INTEGRITY. I am planning to cancel my order; I am hoping that I will receive a refund as quickly as Bigger Books charged my credit card.
Response from BiggerBooksSep 16, 2019
Hi JCK! We apologize for the inconvenience and frustration this must have caused you. Your order was canceled on 09/11/19. Please allow 3-7 business days for the refund to process and post. Please let us know if you need any further assistance. Thanks -Beth
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