BiggerBooksReviews of biggerbooks.com

Book turned out to be unavailable as supplier did not have it. Seller canceled the order and refunded the payment, which is fine, but did not notify me of this. I only learned of it when I was sent a satisfaction survey about this order and I checked its status on the web site, as I couldn't rate it when the book had not arrived. So, two points (neither really important, but you asked): don't list items for sale and accept payment for them when it is not certain the item is in stock and when it does need to be canceled, just let the customer know. That's all.

Sold me a book they didn’t have in stock. Days later I notice a refund from American Express. Turns out it’s the for the book I purchased. There are no emails from BiggerBooks informing me of any issue. I log on to see they did indeed cancel the order and issued a refund… all silently, with no communication from the seller.

I have not received my order placed on September 12th and have not been notified of expected arrival date

I have yet to receive the book I ordered and it’s been a week. When I click on the status, it just says the order is in process.

I needed to cancel my order but it made me wait at least an hour to do so. Then they denied my refund. I needed my money back. Finally after talking with customer servise 4 times, I got someone that was willing to help me. I received an email saying they mailed a check to me, but I haven't gotten it yet.

Still haven’t received the book I ordered and when I log into the site and check my order status it only says shipped. It doesn’t allow me to track. It’s been at least 10 days. Ordered 6/26 and as of 8/8 no book and no update. 4 days ago I sent an email inquiry and haven’t received a reply. Disappointed.

The company advertised a book that, as it turned out, they did not have in stock. This was not made known to me. I was told it would ship in 5 to 7 days. I still don't have it 14 days later and they don't know when it will ship. Very disappointed!

Books not shipped timely; many still pending, one shown as in stock online but was actually not available.